Senior Technical Account Manager, Public Sector

About the role

This role focuses on leading the technical post-sales relationship for government accounts. The Senior Technical Account Manager will be the primary contact for clients, guiding them through implementation, integration, and ongoing optimization of Truv's API platform. This involves developing technical account plans, leading onboarding projects, and collaborating with both customer technical teams and internal engineering resources.

A key aspect of this position is proactive problem-solving and ensuring customer satisfaction. The manager will identify and resolve technical challenges, conduct review sessions to optimize platform use, and monitor technical metrics to find opportunities for expanded adoption. They will also create and deliver training programs for customer teams.

Success in this role means advocating for customer needs by partnering with product and engineering teams, providing market feedback, and contributing to the internal knowledge base. The manager will also guide customers through platform updates and new feature releases, ensuring a smooth experience with Truv's evolving financial data access technology.

The salary for this position ranges from $92,000 to $161,000 annually.

Skills that matter here

• APIs: This role requires a strong understanding of APIs to manage technical implementations and integrations for clients using Truv's API platform.
• integrations: The manager will lead client integration projects, ensuring Truv's solutions seamlessly connect with customer systems.
• data workflows: Understanding data workflows is essential for optimizing how clients use Truv's platform for financial data access and verification.
• enterprise software architecture: Knowledge of enterprise software architecture helps in designing solutions and troubleshooting technical challenges for large public sector clients.

Who this role suits

• A professional with at least five years in a customer-facing technical role within B2B SaaS, demonstrating stability in previous positions.
• Someone with a proven track record of contributing to early-stage startups (50-200 employees).
• An individual who excels at explaining complex technical concepts to diverse audiences.
• A candidate comfortable with up to 30% travel to support client needs.

From the employer

What You’ll Do:

• Own the technical post-sales relationship with assigned government accounts, serving as the primary point of contact for technical implementation, integration, and optimization.
• Develop and execute technical account plans that align our solutions with customers' business objectives and technical environment.
• Lead client onboarding, solution design, implementation, and integration projects, collaborating with customers' technical teams and internal engineering resources.
• Create and deliver training programs for customer teams.
• Proactively identify and resolve technical challenges before they impact customer satisfaction. Conduct review sessions and health checks to ensure optimal platform utilization.
• Monitor customer technical metrics and usage patterns to identify opportunities for expanded adoption.
• Partner with Product and Engineering teams to advocate for customer needs and provide market feedback.
• Document best practices and contribute to internal knowledge base, guide customers through platform updates, new feature releases, and technical changes.

Who You Are:

• 5+ years of experience in technical customer success, solutions engineering, or similar customer-facing technical role within B2B SaaS.
• Proven track record at early-stage startups (50-200 employees).
• Minimum 5 year tenure in previous positions, demonstrating stability and impact.
• Strong technical background with understanding of APIs, integrations, data workflows, and enterprise software architecture.
• Enterprise account management or customer management experience essential.
• Strong analytical and problem-solving capabilities.
• Outstanding communication skills with ability to explain technical concepts to various audiences.
• Bachelor's degree in Computer Science, Engineering, or related field.
• Ability to travel up to 30%.

Benefits:

• Competitive salary and equity package.
• Fully Remote.
• Health, dental, and vision benefits.
• 401(k).
• Flexible time off.
• Work with cutting-edge technology and innovative customers.
• Learn from experienced leadership team from top tech companies.
• High-impact role with clear growth trajectory.
• Opportunity to shape the future of financial data access.