Senior Technical Account Manager, Public Sector

About the role

This role focuses on owning the technical relationship with government accounts after a sale. You will be the main technical point of contact, guiding clients through implementation, integration, and ongoing optimization of Truv's API platform. This involves developing technical account plans, leading onboarding, and collaborating with both customer technical teams and internal engineering resources to ensure successful deployment and utilization of the platform.

A key part of this position is proactive problem-solving and ensuring customer satisfaction. You will monitor technical metrics, conduct health checks, and identify opportunities for expanded platform adoption. This also includes creating and delivering training programs for customer teams and documenting best practices. Your insights will be crucial in advocating for customer needs to the Product and Engineering teams, influencing future platform development.

Success in this role means effectively aligning Truv's solutions with customer business objectives and technical environments. You will ensure optimal platform utilization, resolve technical challenges before they impact customer satisfaction, and contribute to the overall growth and adoption of Truv's financial data access technology within the public sector. The role requires a blend of technical expertise and strong client management skills.

The salary for this role ranges from $92,000 to $161,000 USD.

Skills that matter here

• APIs: You will guide customers through integrating Truv's API platform for financial data access.
• integrations: This role involves leading and managing client integration projects with Truv's solutions.
• data workflows: You will help customers streamline their income and employment verification processes using Truv's platform.
• enterprise software architecture: Understanding enterprise systems is key to aligning Truv's solutions with customer technical environments.
• technical customer success: This position requires a background in managing technical relationships and driving customer adoption post-sale.
• B2B SaaS: Experience within a B2B Software-as-a-Service environment is a requirement for this role.

Who this role suits

• Someone who thrives in a technical client-facing role, comfortable leading complex implementations and integrations.
• An individual with a proven track record at early-stage startups, demonstrating stability and impact in previous positions.
• A person who can clearly communicate complex technical concepts to diverse audiences, from engineers to business stakeholders.
• A proactive problem-solver who can anticipate and address technical challenges before they affect customer satisfaction.

From the employer

What You’ll Do:

• Own the technical post-sales relationship with assigned government accounts, serving as the primary point of contact for technical implementation, integration, and optimization.
• Develop and execute technical account plans that align our solutions with customers' business objectives and technical environment.
• Lead client onboarding, solution design, implementation, and integration projects, collaborating with customers' technical teams and internal engineering resources.
• Create and deliver training programs for customer teams.
• Proactively identify and resolve technical challenges before they impact customer satisfaction. Conduct review sessions and health checks to ensure optimal platform utilization.
• Monitor customer technical metrics and usage patterns to identify opportunities for expanded adoption.
• Partner with Product and Engineering teams to advocate for customer needs and provide market feedback.
• Document best practices and contribute to internal knowledge base, guide customers through platform updates, new feature releases, and technical changes.

Who You Are:

• 5+ years of experience in technical customer success, solutions engineering, or similar customer-facing technical role within B2B SaaS.
• Proven track record at early-stage startups (50-200 employees).
• Minimum 5 year tenure in previous positions, demonstrating stability and impact.
• Strong technical background with understanding of APIs, integrations, data workflows, and enterprise software architecture.
• Enterprise account management or customer management experience essential.
• Strong analytical and problem-solving capabilities.
• Outstanding communication skills with ability to explain technical concepts to various audiences.
• Bachelor's degree in Computer Science, Engineering, or related field.
• Ability to travel up to 30%.

Benefits:

• Competitive salary and equity package.
• Fully Remote.
• Health, dental, and vision benefits.
• 401(k).
• Flexible time off.
• Work with cutting-edge technology and innovative customers.
• Learn from experienced leadership team from top tech companies.
• High-impact role with clear growth trajectory.
• Opportunity to shape the future of financial data access.