Remote
$75k–$121k
senior
English HIGH
2 months ago
full-time
quality 7/10
- Manage the support & moderation team
- Control SLA, quality of responses, and user experience
- Handle complex cases and escalations
- Develop and optimize processes (automation, tools, workflow improvements)
- Collaborate closely with Product, Marketing, and Commercial teams
- Analyze metrics (team workload, ticket reasons, SLA performance)
- Train, mentor, and develop the team
- 2+ years of experience in support, moderation, or client operations
- Experience managing a support & moderation team (preferably 5+ people) or experience as a project manager within a support/moderation team
- Strong analytical skills
- Proven ability to build, improve, and scale processes
- Competitive salary
- Remote work format (Mon–Fri) from anywhere in the world
- Flexible schedule and healthy work-life balance
- Paid vacation, sick leave, and public holidays
- Career growth and development in an international team
- Involvement in strategic initiatives and the ability to influence the product
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