Remote
$70k–$155k
senior
3 months ago
full-time
quality 9/10
- Manage and resolve customer cases promptly.
- Build trust with customers by understanding their requirements.
- Participate in on-call rotation for weekend issues.
- Collaborate with product and engineering teams to report code defects.
- Communicate with customers, keeping them updated on progress.
- 4+ years of support and networking experience.
- Experience with firewalls, packet filtering, and HTTP/HTTPS troubleshooting.
- Knowledge of IPv4, IPv6, DNS, load balancing, proxies, and authentication systems.
- Preferred: Experience with network protocol analyzers, network security, and Zscaler products.
- Comprehensive health plans.
- Time off for vacation and sick leave.
- Parental leave options.
- Retirement plans.
- Education reimbursement.
- In-office perks.
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