Specialist, Market Operations

About the role

In this role, you will be responsible for ensuring the smooth operation of electronic trading and clearing systems at Coinbase. You will handle customer inquiries, investigate market events, and lead support for both internal and external investigations related to exchange operations.

The position requires collaboration with product and development teams to launch new products and perform deployment testing. You will also focus on onboarding clients and vendors, while identifying and recommending process improvements to enhance operational reliability.

The base salary for this role ranges from $100,000 to $110,000, with potential for equity and bonuses.

Skills that matter here

• Information Systems: Your background in Information Systems will help you support trading and clearing systems effectively.
• Economics: A solid understanding of Economics will aid in analyzing market events and functionalities.
• Finance: Knowledge in Finance is essential for diagnosing issues related to trading operations.
• error trade analysis: Experience in error trade analysis is crucial for resolving customer inquiries and operational issues.
• FIX protocol: Familiarity with FIX protocol will be beneficial for managing electronic trading systems.
• SQL: Proficiency in SQL will assist in data analysis and troubleshooting within trading platforms.

Who this role suits

• You thrive in high-pressure environments and can manage multiple support channels effectively.
• You possess strong analytical skills and can diagnose complex issues across technical platforms.
• You are proactive in identifying process improvements that align with business goals.
• You communicate clearly with both technical and non-technical audiences.

From the employer

What you’ll do:

• Own real-time functional and technical support for electronic trading, clearing systems, and exchange applications across CDE and INTX.
• Investigate and resolve customer inquiries related to exchange functionality, market events, connectivity, product schedules, and business technology.
• Lead frontline support for internal and external investigations tied to exchange operations, including error trade analysis and resolution.
• Coordinate with product and development teams to launch new products, implement platform updates, and execute deployment testing in pre-production environments.
• Support onboarding and ongoing operational enablement of clients and vendors, including connectivity setup and issue triage.
• Identify and recommend process improvements that align with business growth objectives and strengthen exchange operational reliability.

Required Skills and Experience:

• BA/BS in Information Systems, Economics, Finance, or a related technical field, with 1+ years of experience in financial markets operations or a technical operations role.
• Demonstrated product and operational knowledge of listed futures or options, including hands-on experience with error trade analysis and resolution.
• Proven ability to diagnose and resolve complex production issues across trading and clearing platforms, communicating root cause and remediation to both technical and non-technical audiences.
• Experience managing support across multiple channels (voice, email, chat) with documented ability to maintain quality under high-volume, time-sensitive conditions.
• Familiarity with prediction markets, event contracts, FIX protocol, SQL, or CRM tools such as Salesforce and JIRA.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Pay Transparency Notice:

The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision).

Annual base salary range (excluding equity and bonus): £81,630—£90,700 GBP.

• Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
• Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
• US Applicants: View [Employee Rights](https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf), [Know Your Rights](https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf), and [E-Verify](https://static-assets.coinbase.com/e-verify.pdf) Notice of Participation.
• Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at [email protected].
• Data Privacy & Arbitration: By submitting your application, you agree to our [Candidate Privacy Notice](https://www.coinbase.com/legal/applicant_privacy_notice). US applicants: By submitting your application, you agree to [Arbitration of Disputes](https://www.coinbase.com/legal/application-arbitration-agreement).