Remote
$77k–$86k
2 months ago
full-time
quality 9/10
- Provide hands-on leadership to create a positive, collaborative work environment.
- Oversee team performance, focusing on metrics like productivity, efficiency, quality, and SLA adherence.
- Equip the team with up-to-date product knowledge and company policies.
- Manage daily team operations and address escalated issues.
- Ensure team adherence to Figure’s policies and standards.
- Handle administrative responsibilities in compliance with company policies.
- Serve as a liaison with Workforce Management, HR, and IT.
- 3–5 years of leadership experience in customer support, preferably in contact centers or financial services.
- Strong communication and interpersonal skills.
- Proven ability to ensure policy adherence and take full ownership of team results.
- Strategic thinker with advanced problem-solving skills.
- High proficiency in workforce management tools, CRM systems, and data analysis platforms.
- Compensation Range: $77,400 - $86,000/yr
- 25% annual bonus target, paid quarterly
- Company equity in the form of RSUs
- Comprehensive health, vision, and dental insurance
- Company HSA, FSA, Dependent Care, 401k, and commuter benefits
- Employer-funded life and disability insurance coverage
- 11 Observed Holidays & PTO plan
- Up to 12 weeks paid family leave
- Continuing education reimbursement
Similar jobs
Senior Operations Manager, Servicing & Collections
Figure · Remote
$122k–$147k
20 days ago
View →
Founding Finance Manager
WeLoveNoCode · Remote
$55k–$95k
12 days ago
View →
Strategy & Operations Manager
Binance · Remote
$75k–$125k
14 days ago
View →
Technical Program Manager, Knowledge Systems
Coinbase · Remote
$149k–$175k
15 days ago
View →
Operations Manager, Bermuda
Coinbase · Remote
$75k–$125k
23 days ago
View →
(Senior) Risk Manager (all genders) - Zalando Payments
Zalando Payments · Remote
$49k–$83k
24 days ago
View →