Technical Support Leader

Key Responsibilities

• Build, manage, and develop the technical support team.
• Formulate team OKRs, performance assessment standards, and talent training plans.
• Arrange daily work assignments for the team and supervise work progress.
• Establish a team knowledge sharing mechanism and organize technical training.
• Establish and improve the technical support process.
• Optimize the technical support channel.
• Lead the team to handle complex technical issues.
• Track and analyze technical support data.
• Ensure the team provides professional, timely technical support.
• Ensure compliance with company regulations and industry norms.
• Cooperate closely with other departments.

Requirements

• Work Experience: 5+ years of technical support or related work experience, including 2+ years of team management experience.
• Professional Skills: Proficient in computer operation and common technical tools.
• Comprehensive Capabilities: Excellent team management, communication, and coordination skills.
• Education Background: Bachelor’s degree or above in computer science, information technology, electronic engineering, or related majors; relevant professional certifications are preferred.

Conditions

• Meaningful Collaborations with other teams.
• Scalable Growth opportunities in a fast-growing organization.
• A Space For Bright Ideas to create meaningful changes.