VIP Relationship Manager (Taiwan)

About the role

This position involves identifying and onboarding high-value clients within the Web3 ecosystem. The work requires building lasting relationships by understanding client trading needs, capital, and product preferences. A core responsibility is to provide professional comparisons and recommendations across various trading platforms and product lines, ensuring clients receive customized solutions that align with their goals.

Success in this role is measured by key performance indicators, emphasizing a goal-oriented approach to driving sustainable growth in trading volume, assets, and revenue. The manager will continuously monitor industry trends, competitor strategies, and new product types, quickly absorbing new knowledge to offer valuable insights and suggestions to clients. This requires a proactive stance on market developments and product offerings.

The role is remote but involves frequent business travel for in-person client visits and industry events. Candidates should be comfortable with this travel requirement and possess strong communication and negotiation skills. A background in financial markets, derivatives, and risk-return is beneficial, complementing the Web3 industry experience needed to excel.

The salary for this full-time remote role ranges from $75,000 to $125,000 USD.

Skills that matter here

• Client Acquisition: This role involves identifying and onboarding new high-value clients through various channels.
• Relationship Management: Building and maintaining strong, long-term connections with clients is a core part of the daily work.
• DeFi Products: The manager will provide advice and recommendations on decentralized finance products to clients.
• Communication Skills: Effective communication is essential for client interactions, negotiations, and presenting solutions.
• KPI Driven: The role is performance-oriented, with success measured against specific key performance indicators.
• Negotiation Skills: The ability to negotiate is required for client agreements and optimizing outcomes.

Who this role suits

• A person who thrives on identifying and engaging with high-net-worth individuals in the Web3 space.
• Someone who enjoys continuous learning about financial markets and new crypto products to advise clients effectively.
• An individual who is comfortable with frequent travel and managing performance against clear metrics.
• A professional who can communicate complex financial and Web3 concepts in both Chinese and English.

From the employer

• Identify and acquire potential high-value clients through multiple channels such as in-person visits, industry events, communities and referrals.
• Build and maintain strong, long-term relationships with clients; conduct regular reviews to understand their trading needs, capital scale and product preferences.
• Develop an in-depth understanding of major product lines on leading trading platforms and provide professional comparison and recommendations to clients.
• Continuously track industry trends, competitor strategies and new product types; quickly absorb new knowledge and translate it into valuable insights and suggestions for clients.

• At least 2 years of work experience in the Web3 industry, with hands-on usage or service experience related to major exchanges, wallets, custody solutions, DeFi products, etc.
• Strong communication, negotiation and relationship-building skills.
• Basic understanding of financial markets, derivatives and risk–return; background in banking, securities or asset management is a strong plus.
• Clear KPI & result orientation, and comfortable using data to measure and manage performance.
• Able to work in both Chinese and English (listening, speaking, reading and writing).
• Bachelor’s degree or above; majors in Finance, Economics, Accounting, Mathematics, Statistics, Computer Science or related fields are preferred.

• Competitive salary range of $75K-$125K.
• Full-time remote position.
• Opportunities for frequent travel.