Role in brief
OKX is seeking a VIP Relationship Manager for Vietnam to cultivate and expand relationships with high-value clients. This role involves direct client engagement, strategic analysis, and collaboration with internal teams to drive market growth and enhance brand presence. Candidates with a strong background in financial sales and client services, particularly with trading platform experience, should consider applying.
About the role
This role focuses on building and maintaining strong relationships with VIP clients in Vietnam, acting as a key point of contact for high-value individuals and institutions. The work involves consistent communication, understanding client needs through behavioral analysis, and developing tailored service solutions. Success in this position means fostering long-term client loyalty and contributing to the overall growth of OKX's market share in the region.
A core part of the role involves collaborating with various internal departments, including marketing teams, to ensure optimal service delivery and to drive new client acquisition. This includes participating in marketing activities, events, and campaigns designed to attract and convert VIP clients. The manager will also be responsible for maintaining accurate client data and providing regular reports on key customer status and analysis.
The ideal candidate will have a background in the financial sector, specifically in sales and client services, with experience managing portfolios for institutional or high-net-worth clients. Familiarity with trading platforms is a significant advantage. The ability to communicate effectively in both English and Vietnamese is essential for engaging with local stakeholders and clients, ensuring clear and impactful interactions.
The annual salary for this position ranges from $75,000 to $125,000 USD.
Skills that matter here
- sales: This role requires driving client acquisition and growth through product offerings and marketing activities.
- client services: The position involves cultivating and strengthening relationships with existing VIP clients through consistent communication.
- investments: Experience in the investment sector is preferred for understanding high-value client portfolios.
- banking: A background in banking is advantageous for managing client portfolios, including institutional and private bank customers.
- trading platforms: Experience with trading platforms or exchanges is highly beneficial for this role in a crypto company.
- communication skills: Strong verbal and written communication in both English and Vietnamese is crucial for engaging with local clients and stakeholders.
Who this role suits
- Someone who thrives on building and maintaining long-term professional relationships.
- An individual who is analytical, capable of identifying unspoken client needs from behavioral patterns.
- A person who can manage multiple tasks and deadlines while working under pressure.
- A professional who enjoys collaborating with cross-functional teams to achieve common goals.
From the employer
Manage relationships with VIP clients in the local market.
- Cultivate and strengthen relationships with existing clients through consistent communication and rapport-building efforts.
- Develop and implement customer service processes and systems, including management rules and monitoring of key customer status.
- Analyze client behavior to identify unspoken needs and prepare key customer analysis reports.
- Collaborate with stakeholders across departments to deliver optimal service solutions and experiences.
- Drive growth of potential clients through product offerings, offline marketing activities, events, and campaigns.
- Partner with marketing teams to enhance brand awareness and drive leads and conversions among VIP tiers.
- Maintain accurate data and information for weekly updates and analysis.
4+ years of experience in sales and client services functions within the international financial sector, preferably in banking or investments.
- Proven track record of managing client portfolios including institutional clients, high net-worth individuals, and private bank customers.
- Experience working with trading platforms or exchanges is highly advantageous.
- Strong communication and written skills in both English and Vietnamese to effectively communicate with Vietnamese-speaking stakeholders in the local market.
- Ability to thrive under pressure and meet tight deadlines while maintaining excellent multitasking skills.
Competitive total compensation package.
- L&D programs and Education subsidy for employees' growth and development.
- Various team building programs and company events.
- More that we love to tell you along the process!
Questions about this role
What is the remote work policy for this position?
This is a fully remote position, allowing the successful candidate to work from their preferred location.
What level of experience is required for this role?
This is a middle-seniority role, requiring at least 4 years of experience in sales and client services within the international financial sector.
What specific skills are important for this role?
Key skills include sales, client services, experience with investments or banking, familiarity with trading platforms, and strong communication skills in both English and Vietnamese.