Role in brief
Okx seeks a VIP Business Strategy and Operations Expert to define and implement strategies for its VIP client segment. This role involves developing client management models, enabling relationship managers, and leading key business initiatives. Candidates with a background in strategy, operations, or client management, strong analytical skills, and an understanding of the cryptocurrency industry should apply.
About the role
This position is central to the VIP business unit, focusing on strategic planning and operational oversight for high-value clients. The role involves defining the overall VIP business operations strategy and constructing a client management model tailored to this segment. Success in this area means establishing clear frameworks that guide how Okx interacts with and serves its VIP clientele.
A key aspect of this role is empowering relationship managers (RMs) by providing them with actionable strategies and tools. This includes leading high-impact business initiatives that directly affect VIP client engagement and satisfaction. The expert will drive continuous improvement through data-informed iteration, enhancing the capabilities of the VIP business unit over time.
The ideal candidate will combine strategic thinking with practical execution, demonstrating strong commercial judgment and an ability to understand complex business models quickly. This role requires a hands-on approach to managing the full strategy cycle, from conception to implementation and refinement, all within the context of the cryptocurrency industry.
The annual salary for this position ranges from $128,000 to $212,000.
Skills that matter here
- Strategic Thinking: This skill is essential for defining the VIP Business Operations Strategy and leading high-impact initiatives.
- VIP Business Strategy: The role directly involves developing and implementing strategies specifically for VIP clients.
- Cross-functional Leadership: This is required for structured problem-solving and coordinating efforts across different teams.
- 5+ years experience: Candidates should have at least five years of experience in relevant fields like strategy, operations, or client management.
- Hands-on Execution: The position demands both strategic planning and the ability to implement those plans directly.
- Bilingual Chinese English: Strong written and verbal communication in both languages is a requirement for this role.
Who this role suits
- Someone with a proven track record in strategy and operations, particularly within client management or business strategy.
- An individual who possesses strong commercial judgment and can quickly grasp and navigate business models.
- A person who is highly analytical, adept at structured problem-solving, and capable of leading cross-functional efforts.
- A professional with a genuine interest in cryptocurrency, trading products, and Web3, combined with a client-centric mindset.
From the employer
- Define the VIP Business Operations Strategy
- Build the VIP Client Management Model
- Enable RMs with Actionable Strategies
- Lead High-Impact Business Initiatives
- Drive Data-Informed Iteration and Capability Building
- 5+ years of experience in strategy and operations, commercial operations, user growth, client management, or business strategy
- Strong commercial judgment and the ability to quickly understand business models
- Proven ability to manage the full strategy cycle
- Strong client-management mindset
- Strong analytical thinking
- Structured problem-solving and strong cross-functional leadership
- A combination of strategic thinking and hands-on execution
- Strong interest in and understanding of cryptocurrency, trading products, and Web3
- Strong written and verbal communication skills in both Chinese and English
- Competitive total compensation package
- L&D programs and Education subsidy for employees' growth and development
- Various team building programs and company events
- More that we love to tell you along the process!
Questions about this role
What is the seniority level for this position?
This role is designated for a middle-seniority professional.
What is the remote work policy for this role?
This is a fully remote position.
What are the core responsibilities of this role?
Key responsibilities include defining VIP Business Operations Strategy, building the VIP Client Management Model, enabling Relationship Managers, leading business initiatives, and driving data-informed iteration.