Binance Accelerator Program- VIP Middle Office

About the role

This role focuses on the daily operation and maintenance of Binance's VIP communities across various platforms, including their app and Telegram. The successful candidate will be responsible for creating community content, such as announcements and support materials for online and offline events like AMAs and meetups. A key aspect of the work involves driving community growth by acquiring new users, increasing engagement, and improving retention through planned initiatives.

The position requires significant collaboration with internal teams like Marketing and Design to ensure effective content creation and visual design. The individual will also track operational metrics using CRM and analytics tools, analyze performance, and identify successful strategies to replicate. This includes assisting in gathering materials related to VIP benefits, collecting user requirements, and benchmarking competitor data to suggest improvements for Binance's benefits system.

Success in this role means independently planning and executing community events, initially with manager guidance and eventually leading these efforts. It also involves consistently meeting community growth targets, optimizing content performance through testing, and providing data-driven insights to enhance VIP benefits and user experience. The role emphasizes a results-driven approach, ensuring projects are completed on time and contribute to the overall expansion and engagement of Binance's global user base.

The annual salary for this position ranges from $90,000 to $150,000.

Skills that matter here

• Community Operations: This role requires hands-on experience in managing and growing online communities, including planning and executing events.
• Project Management: The ability to coordinate tasks and drive projects to completion across multiple internal teams is essential.
• Data Analysis: This involves using CRM and analytics tools to track community performance, compile reports, and inform optimization strategies.
• Content Creation: The role demands strong written communication skills to produce announcements, event copy, and operational content for various platforms.
• AI Tool Proficiency: Familiarity with AI tools is needed for tasks such as content creation, information organization, competitor analysis, and refining AI-generated text.

Who this role suits

• Someone with prior experience in community or content operations, even from internships or campus projects, who can independently plan and execute events.
• An individual who excels at coordinating with different departments and ensuring projects are completed efficiently.
• A person comfortable with data, able to analyze metrics, and translate findings into actionable suggestions for improvement.
• A candidate with strong written communication skills in both English and Chinese, capable of producing clear and engaging content.

From the employer

• Responsible for daily operations and maintenance of Binance APP VIP community and Telegram community
• Prepare community operation content, including announcements and support for online/offline activities (such as AMAs, Binance Square Live streams, offline meetups, etc.)
• Complete community growth targets according to plan, execute new user acquisition, engagement, and retention initiatives
• Assist in building and operating multilingual VIP communities
• Collaborate with Marketing/Design teams to clarify responsibilities and workflows for copywriting and visual design
• Have independent content publishing permissions, manage content through CRM/analytics tools
• Test community operation strategies and optimize content performance
• Operation Frequency: At least 1 community operation event per month (e.g., AMAs, Live streams, offline meetups)
• Initial Phase: Manager leads event planning, intern assists with execution
• Transition Phase: Intern leads event planning, Manager provides oversight and quality control
• Budget Approval: Approved by Manager
• Track operation metrics, analyze and summarize operational methods, replicate successful experiences
• Assist in collecting and organizing VIP level 1–9 benefits-related materials and user requirements
• Assist in collecting competitive benchmarking data on benefits systems and provide optimization suggestions
• Assist in tracking benefits system implementation, information synchronization, and process advancement
• Assist in coordinating with relevant business departments (Sales, Product, MKT) to execute projects
• Track benefits launch progress and collect user satisfaction feedback
• Regularly collect, compile, and organize competitor community and benefits-related data
• Produce benchmarking analysis reports to inform and optimize operational strategies
• Complete other VIP system, community operations, benefits, and user experience-related tasks assigned by the manager
• Familiar with at least one AI tool (such as ChatGPT, Claude, Gemini, etc.) and able to apply it to scenarios including content creation, information organization, competitor analysis, event planning, and operations review.
• Possess basic prompt-writing skills and be able to improve AI output quality based on business needs.
• Able to fact-check, refine tone and style, and localize AI-generated content to ensure accuracy, compliance, and alignment with brand guidelines.

• Community Operations Experience: Hands-on experience in community or content operations (internships or campus projects welcome). Able to independently plan and execute online/offline events (AMAs, live streams, meetups) with a strong execution mindset and results-driven approach.
• Cross-Functional Collaboration & Project Management: Proven ability to coordinate across multiple teams (Product, Design, Sales, Marketing, Customer Service) to drive projects to completion on time. Strong at information sync, follow-through, and bridging execution gaps between departments.
• Data Analysis & Competitive Research: Comfortable working with CRM and analytics tools to track community KPIs. Able to compile competitor benchmarking reports and translate data insights into actionable optimization suggestions.
• Content Creation & Multilingual Communication: Strong written communication skills in both English and Chinese, with the ability to independently produce community announcements, event copy, and operational content. Experience with multilingual community management is a plus.
• AI Tool Proficiency: Proficient in at least one AI tool (e.g., ChatGPT, Claude, Gemini) and able to apply it across content creation, information organization, competitor research, and event planning. Possesses basic prompt-writing skills and can fact-check, refine tone, and align AI-generated content with brand guidelines.
• Availability & Commitment: Candidates must be available 5 full working days per week with a minimum contract duration of 6 months to ensure continuity and meaningful contribution to ongoing projects.

• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)