Role in brief
Alpaca, a financial services company, is hiring a Crypto Operations Associate to monitor customer activity, manage trading operations, and support KYC processes. This remote role involves daily operational tasks and AML support. Candidates with at least three years of experience in financial services or crypto operations, who can work independently and as part of a team, should consider applying.
About the role
This role involves daily oversight of customer activity, including monitoring and surveillance. The associate will also handle core operational tasks such as cryptocurrency trading executions, managing new accounts, and cash management functions. Success in this position means effectively supporting the Anti-Money Laundering Program and proactively improving workflows and policies.
The Crypto Operations Associate will contribute to customer onboarding by assisting with KYC and account approval processes. Reviewing general ledger accounts to identify and reconcile discrepancies is another key responsibility. This position requires clear communication with internal and external partners to address ad hoc duties and projects.
The team operates fully remotely, reporting to the Global Director of Crypto Operations. The ideal candidate will thrive in a fast-paced environment, demonstrating strong problem-solving skills and attention to detail. This role is suited for someone who can adapt to changes in business and regulatory landscapes while maintaining a startup mindset.
The salary for this position ranges from $112,000 to $188,000 USD annually.
Skills that matter here
- AML Program: This role supports the Anti-Money Laundering Program and investigates suspicious activity.
- Cash Management: The associate will be responsible for daily cash management functions.
- Regulatory Environment: The ability to adapt to a rapidly changing regulatory environment is essential for this position.
- Crypto Operations: The role involves direct engagement with cryptocurrency trading executions and operational tasks.
- KYC: The associate will assist with customer onboarding, including Know Your Customer processes.
- Problem Solving: Strong problem-solving skills are needed to address issues and drive impactful changes.
Who this role suits
- Someone with at least three years of experience in financial services, trading, or cryptocurrency operations.
- A person who is detail-oriented and capable of solving problems effectively in a dynamic setting.
- An individual who can work both independently on tasks and collaboratively within a remote team.
- A candidate who is adaptable to evolving business and regulatory conditions, with an interest in FinTech.
From the employer
Your Role:
The Alpaca Crypto team is a 100% distributed and remote team. This role will report directly to the Global Director of Crypto Operations.
Things You Get To Do:
- Primary responsibility for the daily monitoring and surveillance of all customer activity
- Primary responsibility for daily operational tasks including trading, new accounts, and cash management functions
- Cryptocurrency trading executions and exceptions (errors, corrections, etc.)
- Assist with customer onboarding, including KYC and account approval
- Review of general ledger accounts, identify and reconcile account discrepancies
- Support the Anti-Money Laundering Program and investigations that result from suspected suspicious activity
- Proactively drive impactful changes across workflows, policies and tools
- Clearly communicate with internal and external partners in an effective, tactical, and insightful manner
- Ad hoc duties and projects as assigned
- Global remote location, core time around 9am to 5pm PT (working hours: 8 hours per day, holidays follow the US market holidays)
Who You Are (Must-Haves):
- Excited about what Alpaca is building!!
- 3+ years of relevant experience in a broker-dealer, financial services, trading or cryptocurrency operations role
- Bachelor's degree or equivalent experience
- Familiarity with cryptocurrency, or strong desire to learn
- Work effectively and supportively within a team environment as well as work independently
- Strong attention to detail and problem-solving skills, with the ability to thrive in a fast-paced environment
- Must possess the ability to adapt to a rapidly changing business and regulatory environment
- Enjoys challenges and taking ownership of new responsibilities
- Inspired by Alpaca’s mission and enthusiastic about supporting our customer base and growing the platform
Who You Might Be (Nice-to-Haves):
- Startup mindset for a fast-paced, high growth environment
- Familiarity or interest in: FinTech, financial markets, cryptocurrencies, investing applications
How We Take Care of You:
- Competitive Salary & Stock Options
- Health Benefits
- New Hire Home-Office Setup: One-time USD $500
- Monthly Stipend: USD $150 per month via a Brex Card
Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
Questions about this role
What is the remote work policy for this role?
This is a 100% remote position, with core working hours aligned with 9 AM to 5 PM PT, observing US market holidays.
What level of seniority is this position?
This is a middle-level seniority role.
What are the key skills required for this job?
Required skills include experience with AML programs, cash management, KYC, crypto operations, and strong problem-solving abilities, along with familiarity with cryptocurrency.
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