Customer Success Manager

About the role

This role focuses on guiding customers through product integration and managing their advertising campaigns. Responsibilities include setting up platform integrations, analyzing campaign data, and providing recommendations to improve effectiveness. Success in this position means ensuring customers achieve their campaign goals and receive clear, data-driven insights from their ad spend.

The Customer Success Manager will regularly analyze campaign performance, including A/B tests, and present these findings to clients through progress reports. Maintaining project documentation and handling billing are also part of the role. This position requires active participation in weekly client status meetings to discuss progress and address any concerns.

Collaboration with the Product and Engineering teams is a key aspect, as customer feedback and feature requests will contribute to platform improvements. The company operates as a remote startup, emphasizing a flexible work environment where team members contribute to product enhancement based on user input.

The salary for this position ranges from $63,250 to $109,250 annually, with the final amount set individually based on interview results.

Skills that matter here

• Facebook: Experience with Facebook advertising campaigns is necessary for setting up and managing client integrations.
• Instagram: Proficiency in Instagram advertising campaigns is required for client ad management.
• Google: Knowledge of Google advertising platforms is essential for managing client ad campaigns.
• YouTube: Experience with YouTube advertising is needed for integrating and optimizing client campaigns.
• Yandex: Familiarity with Yandex advertising platforms is relevant for managing client ad campaigns.
• Google Analytics: This tool is used for analyzing and reporting on client ad campaign performance.

Who this role suits

• A person who can manage multiple client projects simultaneously and prioritize tasks effectively.
• Someone with a strong analytical mindset who enjoys dissecting data to find actionable insights.
• An individual who thrives in a remote, startup environment and is proactive in contributing to product improvement.
• A candidate with excellent communication skills, capable of explaining complex data to clients clearly.

From the employer

• Support customers in the technical integration of the product.
• Set up integrations with advertising platforms.
• Prepare recommendations to improve campaign effectiveness.
• Analyze and report on ad campaigns and A/B tests.
• Design and deliver progress reports to customers.
• Manage project documentation and billing.
• Participate in weekly status meetings with customers.
• Collaborate with Product & Engineering to improve the platform.

• Experience in online advertising campaigns on Facebook/Instagram, Google, YouTube, Yandex.
• Experience in Online Campaign Management, Account Management, Web Analysis, or Customer Success.
• Knowledge of marketing analytics tools like Google Analytics, Yandex Metrica.
• Analytical mindset and attention to detail.
• Good knowledge of web and mobile technologies.
• Excellent written and spoken English.
• Ability to multitask.
• Higher education, technical degree is a plus.
• Desire to work in a startup.

• Remote work from any location.
• Opportunity to become a co-owner of the company.
• Salary set individually based on interview results.
• Flexible work environment.