Director, People Operations

Core Responsibilities:

• HR Systems & Tech Stack Management
• Own and optimize the global HRIS (BambooHR), ensuring it serves as the single source of truth for all employee data.
• Integrate HR systems with peripheral tools (Payroll, ATS, Slack, Equity Management) to eliminate manual data entry and ensure "one-click" reporting.
• Audit system permissions and workflows regularly to ensure security, privacy, and an intuitive user experience for managers and individual contributors.

• Operational Excellence & Employee Lifecycle
• Standardize the end-to-end employee lifecycle, from seamless global onboarding to professional and compliant offboarding.
• Design and manage scalable benefits, leave-of-absence programs, and perks that remain competitive across various international markets.
• Build a tiered internal support model to resolve employee inquiries regarding payroll, benefits, and policies with high speed and accuracy.

• Governance, Compliance & Policy
• Monitor and implement changes to labor laws and employment regulations across all operating jurisdictions to ensure 100% compliance.
• Author and maintain the Global Employee Handbook, ensuring policies are clearly communicated, culturally relevant, and legally sound.
• Lead internal audits and risk assessments related to employment practices, classification, and workplace safety.

• Data Hygiene & Strategic Analytics
• Establish rigorous data entry standards to ensure all People metrics (headcount, turnover, time-to-hire) are accurate and audit-ready.
• Develop and socialize monthly/quarterly People Dashboards that provide leadership with insights into performance trends and retention drivers.
• Collaborate with Finance on compensation benchmarking and equity analysis to ensure internal parity and market competitiveness.

• Process Engineering
• Defragment existing manual processes by building automated workflows that reduce administrative "drag" on executives and department heads.
• Define and document Standard Operating Procedures (SOPs) for all People Ops functions to ensure business continuity as the team grows.

What We’re Looking For:

• You have a proven track record of moving a company from "scrappy/manual" to "automated/scalable."
• You have deep experience navigating US and international labor laws (experience with PEOs and EORs is a plus).
• You believe that data is only as good as the systems that capture it; you have a "zero-error" mentality regarding data integrity.

How We Take Care of You:

• Competitive Salary & Stock Options
• Health Benefits
• New Hire Home-Office Setup: One-time USD $500
• Monthly Stipend: USD $150 per month via a Brex Card

Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.