Head of Customer Success

About the role

As the Head of Customer Success, you will lead a remote team dedicated to enhancing client relationships and ensuring effective account management for Cindicator's predictive analytics and robo-advising products. Your role will involve developing and implementing customer success strategies while providing support across various channels.

You will work alongside a motivated team of professionals from diverse fields such as mathematics, data science, and finance. Success in this role means fostering strong client connections and leveraging data-driven decision-making to enhance the customer experience in the rapidly evolving crypto market.

The salary range for this position is between $63,250 and $109,250.

Who this role suits

• Experienced in managing remote teams and customer support functions.
• Passionate about the crypto market and the new economy.
• Data-driven with a strong understanding of customer management systems.
• Fluent in English and able to communicate effectively with clients.

From the employer

Responsibilities

• Customer Success system development and implementation.
• Leading the team of support & community managers.
• Ensuring relationship-focused client management for robo-advising and analytical products clients;
• General account management, including all agreements, payments, documentation, work with reclamations, CRM-system etc;
• New clients onboarding via all communication channels;
• Clients support, including first line technical support, in chat, e-mail, online conferences for robo-advising Clients and Analytical Platform forecasters.

Requirements

• Proven record of managing fully remote Customer success team;
• Hands on experience in customer support;
• Experience and strong interest in the crypto market and the new economy;
• Fluent English;
• Data driven decision making;
• Professional understanding of the strength and the weaknesses of the different customer management systems;
• Good experience with CRM.

Conditions

• Actively engage and participate in creating the innovative products for the new digital economy;
• Work in a highly motivated team of young professionals, including product managers, researchers, traders and analysts;
• Interaction with leaders of blockchain, crypto and traditional financial markets industries;
• Resources for personal and professional development;
• Remote team working from all over the world.