Role in brief
SOFTSWISS is seeking a Head of Project Operations to manage the end-to-end launch of new iGaming projects and brands. This role involves coordinating multiple teams, ensuring operational readiness, and optimizing workflows in a fast-paced environment. Candidates with prior iGaming experience and a background in cross-functional project coordination, especially in regulated markets, should apply.
About the role
This role focuses on leading the launch of new projects and brands within the iGaming sector. The Head of Project Operations will be responsible for coordinating all aspects of the launch process, from initial planning through to post-launch stabilization. This includes ensuring that all business and operational streams, such as Licensing, Product, Payments, and Marketing, are prepared for go-live.
A key part of the position involves driving cross-functional collaboration and optimizing operational workflows. The successful candidate will manage interactions between various internal and external stakeholders, ensuring alignment on priorities and delivery timelines. This requires a strong ability to analyze target markets and regulatory requirements to support successful project execution.
Success in this role means consistently delivering operational stability for new launches and identifying areas for process improvement. The Head of Project Operations will monitor post-launch performance, address risks and blockers, and support the ongoing development and scaling of projects. This requires a proactive approach and a high level of ownership to ensure projects thrive after launch.
The annual salary for this position ranges from $51,750 to $86,250.
Skills that matter here
- iGaming: Previous experience in this industry is required to understand the specific dynamics and challenges of launching projects in this sector.
- launch processes: This role involves leading and coordinating the entire lifecycle of new project and brand launches.
- cross-functional project coordination: The role requires managing collaboration across diverse teams like Product, Payments, and Marketing to ensure project success.
- regulated markets: A strong understanding of these markets and their operational environments is necessary for compliance and successful launches.
- managing multiple stakeholders: This involves coordinating both internal and external parties involved in project execution and ensuring their alignment.
- organizational and communication skills: These skills are essential for leading teams, coordinating complex launches, and optimizing workflows effectively.
Who this role suits
- A person who thrives on leading complex projects from conception through to stabilization.
- Someone who excels at coordinating diverse teams and managing multiple workstreams simultaneously.
- An individual who is proactive, takes high ownership, and can drive execution independently.
- A professional with a keen eye for operational details and a commitment to process optimization.
From the employer
Key responsibilities
- Lead and coordinate end-to-end launch processes for new projects and brands.
- Manage collaboration between Licensing, Setup, Product, Payments, CRM, Support, Fraud, and Marketing teams.
- Analyze target markets, regulatory requirements, and operational specifics before launch.
- Ensure readiness across all business and operational streams before go-live.
- Build and optimize operational workflows and internal processes.
- Coordinate internal and external stakeholders involved in project execution.
- Monitor post-launch performance and operational stability. Identify risks, blockers, and process improvement opportunities.
- Work closely with Product and other internal teams to align priorities and delivery timelines.
- Support scaling and ongoing development of launched projects.
Required Experience
- Previous experience in iGaming.
- Experience with launch processes and cross-functional project coordination.
- Strong understanding of regulated markets and operational environments.
- Experience managing multiple stakeholders and parallel workstreams.
- Strong organizational and communication skills.
- Ability to work independently and drive execution.
- High level of ownership and proactivity.
Nice to have
- Experience launching projects in multiple markets.
- Understanding of payments, antifraud, CRM, or retention-related processes.
Main Advantages
- Private health insurance
- Sports benefits
- Comprehensive Mental Health Program
- Free English lessons (online)
- Local language courses
- Paid time off
- Maternity leave support
- Referral program rewards
- Upskilling, internal workshops, and participation in professional conferences and corporate events
Questions about this role
What is the seniority level for this position?
This is a lead-level position, indicating a need for significant experience and leadership capabilities.
What is the remote work policy for this role?
This position is fully remote, allowing work from any location.
What kind of experience is required for this role?
Candidates need previous experience in iGaming, launch processes, cross-functional project coordination, and an understanding of regulated markets.
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