Manager, Know Your Customer

About the role

In this role, you will oversee the KYC team, managing customer onboarding and periodic reviews to ensure compliance with regulations. You will focus on enhancing processes through AI-driven improvements and maintaining high standards of documentation and quality assurance.

You will collaborate with various teams, including Commercial, Engineering, and Product, to support compliance operations and drive initiatives from concept to implementation. Success in this position will involve building strong partnerships and adapting to the rapidly evolving digital asset ecosystem.

The salary range for this position is competitive, between $145,000 and $192,500.

Skills that matter here

• AML: This role requires extensive knowledge of AML processes to ensure compliance during customer onboarding.
• KYC: You will manage KYC processes to ensure thorough customer reviews and adherence to regulations.
• AI: AI tools will be leveraged to enhance KYC workflows, improving efficiency and scalability.
• Project Management: Strong project management skills are essential for driving compliance initiatives.
• Compliance: You will ensure that all processes meet compliance standards within the digital asset space.
• RegTech: Experience in RegTech is preferred as it relates to modernizing compliance operations.

Who this role suits

• Candidates should have a strong background in AML and KYC, particularly in corporate environments.
• You thrive in dynamic settings and are comfortable adapting to rapidly changing regulatory landscapes.
• Strong leadership and relationship management skills are essential for engaging with various stakeholders.
• An innovative mindset with a passion for technology and digital assets will help you succeed.

From the employer

• Overseeing customer KYC, onboarding and periodic review processes, specialized due diligence, including the documentation of policies, procedures.
• Manage case volumes across workflows to ensure timely execution and consistent adherence to service-level agreements (SLAs).
• Oversee the drafting quality of Customer Risk Acceptance memos by delivering constructive feedback that drives comprehensive risk identification, sound mitigations, and crisp, decision-ready writeups.
• Lead and develop a team of KYC analysts, driving quality, consistency, and risk-based decision-making across onboarding and review activities.
• Lead customer compliance walkthroughs and reviews of clients’ programs and controls, identify gaps/deficiencies, while partnering constructively with stakeholders to deliver a strong customer experience.
• Identify, design, and implement AI-driven enhancements to KYC workflows to improve efficiency, scalability, and analytical rigor.
• Collaborating with Commercial teams and acting as a point of escalation for complex issues.
• Ensure the highest standards of documentation, audit readiness, and quality assurance across all onboarding and periodic review processes.
• Partnering with Circle’s engineering and product teams to ensure Compliance Operations is supported with the most effective tools and technological support.
• Monitor regulatory, enforcement, and industry developments in the digital asset ecosystem, proactively adapting KYC and AML processes.
• Build strong cross-functional partnerships with QA, Monitoring & Testing, Audit, and exam teams.

• 10+ years of relevant experience in AML and KYC reviews for corporate customers, including designing, managing, and implementing scalable KYC processes and governance frameworks.
• 3+ years of experience managing teams of analysts, driving performance, quality, and operational excellence.
• 2+ years of relevant crypto experience.
• Demonstrated experience leveraging AI-enabled tools within compliance or KYC workflows, with the ability to implement responsible AI-driven enhancements while maintaining regulatory defensibility and strong internal controls.
• A passion for harnessing the power of digital currency, blockchain technology, and emerging technologies — including AI — to modernize financial crime compliance operations.
• An innovative and solution-oriented mindset, with a track record of identifying inefficiencies and implementing practical, technology-driven improvements.
• Proven ability to collaborate cross-functionally with Product, Engineering, and Business stakeholders to operationalize compliance requirements into scalable systems.
• Experience and comfort operating in a rapidly evolving regulatory and technological environment, with the agility to adapt to change and continuously upskill.
• Strong leadership, relationship management, and project management skills, with the ability to drive initiatives from concept through implementation.
• Strong executive presence and communication skills, with the ability to engage effectively with internal and external stakeholders.
• Experience in RegTech, FinTech, consulting, or digital asset environments preferred.
• CAMS, CFCS, CFE, or similar certification preferred.
• Proficiency in Google Workspace, Slack, and Mac environment; familiarity with AI-assisted research or workflow tools strongly preferred.
• Bachelor’s degree required; quantitative, technical, or data-oriented degree preferred.

• Competitive salary range: $145,000 - $192,500.
• Flexible work environment encouraging new ideas.
• Opportunity to work with cutting-edge technologies in the digital asset space.