Manager, Know Your Customer

About the role

This role involves overseeing all aspects of Know Your Customer (KYC) processes, from initial customer onboarding to ongoing periodic reviews. The manager will be responsible for documenting policies, procedures, and ensuring that all activities meet service-level agreements. A key part of the work includes managing case volumes and ensuring the quality of risk assessment memos, providing feedback to analysts to improve risk identification and mitigation strategies.

A core responsibility is to lead and develop a team of KYC analysts, focusing on consistency, quality, and risk-based decision-making. The manager will also engage with customers to review their compliance programs, identify any gaps, and work collaboratively to resolve them. This position requires active collaboration with commercial teams and serving as an escalation point for complex issues.

A significant aspect of this role is the identification, design, and implementation of AI-driven enhancements to KYC workflows. This includes partnering with engineering and product teams to integrate effective tools and technology. The manager will also monitor regulatory developments in the digital asset ecosystem and adapt KYC/AML processes accordingly, while building relationships with internal audit and quality assurance teams.

The salary for this role ranges from $145,000 to $192,500 annually.

Skills that matter here

• AML: This role requires extensive experience in Anti-Money Laundering reviews for corporate customers, including designing and managing scalable processes.
• KYC: The position is centered on overseeing and improving Know Your Customer processes, from onboarding to periodic reviews, and ensuring compliance.
• AI: The manager will identify, design, and implement AI-driven enhancements to KYC workflows to improve efficiency and analytical rigor.
• Project Management: Strong project management skills are needed to drive initiatives from concept through implementation and manage various compliance projects.
• Compliance: The role ensures adherence to regulatory standards and internal policies across all customer onboarding and review activities within the digital asset space.
• Digital Assets: This position operates within the digital asset ecosystem, requiring familiarity with its regulatory and technological environment.

Who this role suits

• Someone with a decade of experience in AML/KYC for corporate clients, who has also managed teams for at least three years.
• An individual who is passionate about digital currency and blockchain technology, particularly in how AI can modernize financial crime compliance.
• A person with an innovative, solution-oriented mindset, capable of identifying inefficiencies and implementing technology-driven improvements.
• A leader who can collaborate effectively with product, engineering, and business stakeholders, and adapt to a rapidly evolving regulatory environment.

From the employer

• Overseeing customer KYC, onboarding and periodic review processes, specialized due diligence, including the documentation of policies, procedures.
• Manage case volumes across workflows to ensure timely execution and consistent adherence to service-level agreements (SLAs).
• Oversee the drafting quality of Customer Risk Acceptance memos by delivering constructive feedback that drives comprehensive risk identification, sound mitigations, and crisp, decision-ready writeups.
• Lead and develop a team of KYC analysts, driving quality, consistency, and risk-based decision-making across onboarding and review activities.
• Lead customer compliance walkthroughs and reviews of clients’ programs and controls, identify gaps/deficiencies, while partnering constructively with stakeholders to deliver a strong customer experience.
• Identify, design, and implement AI-driven enhancements to KYC workflows to improve efficiency, scalability, and analytical rigor.
• Collaborating with Commercial teams and acting as a point of escalation for complex issues.
• Ensure the highest standards of documentation, audit readiness, and quality assurance across all onboarding and periodic review processes.
• Partnering with Circle’s engineering and product teams to ensure Compliance Operations is supported with the most effective tools and technological support.
• Monitor regulatory, enforcement, and industry developments in the digital asset ecosystem, proactively adapting KYC and AML processes.
• Build strong cross-functional partnerships with QA, Monitoring & Testing, Audit, and exam teams.

• 10+ years of relevant experience in AML and KYC reviews for corporate customers, including designing, managing, and implementing scalable KYC processes and governance frameworks.
• 3+ years of experience managing teams of analysts, driving performance, quality, and operational excellence.
• 2+ years of relevant crypto experience.
• Demonstrated experience leveraging AI-enabled tools within compliance or KYC workflows, with the ability to implement responsible AI-driven enhancements while maintaining regulatory defensibility and strong internal controls.
• A passion for harnessing the power of digital currency, blockchain technology, and emerging technologies — including AI — to modernize financial crime compliance operations.
• An innovative and solution-oriented mindset, with a track record of identifying inefficiencies and implementing practical, technology-driven improvements.
• Proven ability to collaborate cross-functionally with Product, Engineering, and Business stakeholders to operationalize compliance requirements into scalable systems.
• Experience and comfort operating in a rapidly evolving regulatory and technological environment, with the agility to adapt to change and continuously upskill.
• Strong leadership, relationship management, and project management skills, with the ability to drive initiatives from concept through implementation.
• Strong executive presence and communication skills, with the ability to engage effectively with internal and external stakeholders.
• Experience in RegTech, FinTech, consulting, or digital asset environments preferred.
• CAMS, CFCS, CFE, or similar certification preferred.
• Proficiency in Google Workspace, Slack, and Mac environment; familiarity with AI-assisted research or workflow tools strongly preferred.
• Bachelor’s degree required; quantitative, technical, or data-oriented degree preferred.

• Competitive salary range: $145,000 - $192,500.
• Flexible work environment encouraging new ideas.
• Opportunity to work with cutting-edge technologies in the digital asset space.