Manager, Know Your Customer

About the role

This role involves leading a team responsible for Know Your Customer (KYC) processes, including onboarding and periodic reviews for corporate clients. The manager will oversee case volumes, ensure adherence to service-level agreements, and provide feedback on risk assessment documentation. A key aspect is driving quality and consistency in decision-making across all KYC activities.

A significant part of the position focuses on integrating AI to improve KYC workflows. This includes identifying, designing, and implementing AI-driven enhancements to boost efficiency, scalability, and analytical rigor while maintaining regulatory compliance. The manager will also partner with engineering and product teams to ensure compliance operations are supported by effective tools.

Success in this role means maintaining high standards for documentation and audit readiness, adapting to regulatory changes in the digital asset ecosystem, and building strong cross-functional partnerships. The manager will act as an escalation point for complex issues and collaborate with commercial teams to ensure a strong customer experience during compliance walkthroughs.

The salary for this role ranges from $145,000 to $192,500 per year.

Skills that matter here

• AML: This role requires over 10 years of experience in AML reviews, focusing on designing and managing scalable processes.
• KYC: The manager will oversee all customer KYC, onboarding, and periodic review processes, including policy and procedure documentation.
• AI: A core responsibility is identifying and implementing AI-driven enhancements to KYC workflows for improved efficiency and scalability.
• Project Management: The role demands strong project management skills to drive initiatives from concept through implementation.
• Compliance: This position ensures the highest standards of documentation, audit readiness, and quality assurance across all compliance processes.
• Digital Assets: The manager will monitor regulatory developments in the digital asset ecosystem and adapt KYC/AML processes accordingly.

Who this role suits

• A leader with over 10 years of experience in AML/KYC for corporate customers, including designing and managing scalable processes.
• Someone with at least 3 years of experience managing and developing teams of analysts, focusing on performance and operational excellence.
• An individual with a passion for digital currency and blockchain technology, eager to modernize financial crime compliance using emerging technologies like AI.
• A proactive problem-solver with a track record of identifying inefficiencies and implementing technology-driven improvements.

From the employer

• Overseeing customer KYC, onboarding and periodic review processes, specialized due diligence, including the documentation of policies, procedures.
• Manage case volumes across workflows to ensure timely execution and consistent adherence to service-level agreements (SLAs).
• Oversee the drafting quality of Customer Risk Acceptance memos by delivering constructive feedback that drives comprehensive risk identification, sound mitigations, and crisp, decision-ready writeups.
• Lead and develop a team of KYC analysts, driving quality, consistency, and risk-based decision-making across onboarding and review activities.
• Lead customer compliance walkthroughs and reviews of clients’ programs and controls, identify gaps/deficiencies, while partnering constructively with stakeholders to deliver a strong customer experience.
• Identify, design, and implement AI-driven enhancements to KYC workflows to improve efficiency, scalability, and analytical rigor.
• Collaborating with Commercial teams and acting as a point of escalation for complex issues.
• Ensure the highest standards of documentation, audit readiness, and quality assurance across all onboarding and periodic review processes.
• Partnering with Circle’s engineering and product teams to ensure Compliance Operations is supported with the most effective tools and technological support.
• Monitor regulatory, enforcement, and industry developments in the digital asset ecosystem, proactively adapting KYC and AML processes.
• Build strong cross-functional partnerships with QA, Monitoring & Testing, Audit, and exam teams.

• 10+ years of relevant experience in AML and KYC reviews for corporate customers, including designing, managing, and implementing scalable KYC processes and governance frameworks.
• 3+ years of experience managing teams of analysts, driving performance, quality, and operational excellence.
• 2+ years of relevant crypto experience.
• Demonstrated experience leveraging AI-enabled tools within compliance or KYC workflows, with the ability to implement responsible AI-driven enhancements while maintaining regulatory defensibility and strong internal controls.
• A passion for harnessing the power of digital currency, blockchain technology, and emerging technologies — including AI — to modernize financial crime compliance operations.
• An innovative and solution-oriented mindset, with a track record of identifying inefficiencies and implementing practical, technology-driven improvements.
• Proven ability to collaborate cross-functionally with Product, Engineering, and Business stakeholders to operationalize compliance requirements into scalable systems.
• Experience and comfort operating in a rapidly evolving regulatory and technological environment, with the agility to adapt to change and continuously upskill.
• Strong leadership, relationship management, and project management skills, with the ability to drive initiatives from concept through implementation.
• Strong executive presence and communication skills, with the ability to engage effectively with internal and external stakeholders.
• Experience in RegTech, FinTech, consulting, or digital asset environments preferred.
• CAMS, CFCS, CFE, or similar certification preferred.
• Proficiency in Google Workspace, Slack, and Mac environment; familiarity with AI-assisted research or workflow tools strongly preferred.
• Bachelor’s degree required; quantitative, technical, or data-oriented degree preferred.

• Competitive salary range: $145,000 - $192,500.
• Flexible work environment encouraging new ideas.
• Opportunity to work with cutting-edge technologies in the digital asset space.