Operations Manager - Payment

About the role

As an Operations Manager for Payment at Binance, you will oversee key payment operations, ensuring compliance with regulations and enhancing customer satisfaction. Your role will involve managing operational incidents and coordinating with various teams to improve efficiency.

In this full-time remote position, you will lead efforts to manage payment products and maintain operational standards. Success in this role means effectively handling incidents, monitoring KPIs, and collaborating with cross-functional teams to drive operational excellence.

The salary range reflects the competitive compensation for this role in the fintech sector.

Skills that matter here

• operational incident management: This role requires expertise in managing operational incidents involving payment systems and banking partners.
• knowledge of payment operations: A strong understanding of payment operations and reconciliation processes is essential for overseeing payment products.
• analytical skills: Strong analytical skills are needed to define and monitor operational KPIs and enhance decision-making.
• cross-functional collaboration: You will work closely with teams across Product, Engineering, Compliance, and more to improve operational efficiency.

Who this role suits

• Candidates with a background in fintech or digital banking will thrive.
• Individuals who are structured, resilient, and execution-oriented will succeed.
• Those with strong communication and crisis management skills are preferred.
• A results-driven mindset and a desire for continuous learning are essential.

From the employer

• Lead operational incident management involving Pix, SPI, DICT, banking partners, payment providers, and internal systems, including incident response, contingency planning, business continuity, root cause analysis, and operational governance.
• Ensure operational adherence to Central Bank regulations, payment schemes, and internal compliance policies.
• Coordinate dispute handling, refunds, chargebacks, MED processes, precautionary blocks, fraud prevention, and sensitive operational cases.
• Lead payment operations across all payment products, including reconciliation, settlement, fund transfers, reversals, operational SLA management with banking partners, payment processors, technology vendors and third-party providers.
• Support customer operations and critical escalations and regulatory channels, ensuring proper handling of sensitive complaints involving regulators.
• Define and monitor operational KPIs, service performance metrics, and executive dashboards to support strategic decision-making and operational efficiency.
• Work closely with Product, Engineering, Compliance, Risk, Legal, Finance, and CX teams to improve operational efficiency, scalability and customer experience.

• Proven experience in fintech, digital banking and payment institutions.
• Strong knowledge of Pix, payment operations, digital accounts, reconciliation, settlement, customer operations and backoffice processes.
• Experience managing operational incidents, SLAs, financial partners and third-party vendors.
• Strong analytical and problem-solving skills with experience managing operational KPIs.
• Knowledge of Central Bank regulated operations and payment ecosystem requirements.
• Experience working cross-functionally with Product, Engineering, Compliance, Risk, Legal, Finance and Customer Support teams.
• Hands-on, structured, resilient, and execution-oriented profile.
• Strong communication and crisis management skills.

• Shape the future with the world’s leading blockchain ecosystem.
• Collaborate with world-class talent in a user-centric global organization with a flat structure.
• Tackle unique, fast-paced projects with autonomy in an innovative environment.
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning.
• Competitive salary and company benefits.
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team).