Role in brief
Binance is seeking an Operations Manager to oversee payment operations, focusing on incident management, regulatory compliance, and cross-functional coordination. This role is suited for individuals with a background in fintech or digital banking, who can manage complex payment systems and work collaboratively to enhance operational efficiency.
About the role
This role involves leading the operational aspects of payment systems, including incident response, contingency planning, and root cause analysis. The manager will handle critical payment processes such as Pix, SPI, and DICT, ensuring smooth functioning with banking partners and internal systems. A key part of the work is maintaining operational governance and business continuity.
The position requires ensuring strict adherence to Central Bank regulations, payment scheme rules, and internal compliance policies. Responsibilities also include managing dispute resolution, refunds, chargebacks, and fraud prevention. The manager will support customer operations, handle escalations, and manage sensitive complaints involving regulators, ensuring proper resolution.
Success in this role means defining and monitoring key performance indicators and service metrics to support strategic decisions and improve efficiency. The Operations Manager will collaborate with various teams, including Product, Engineering, Compliance, Risk, Legal, Finance, and Customer Experience, to scale operations and enhance the overall customer experience.
The salary for this position ranges from $90,000 to $190,000 USD.
Skills that matter here
- Pix: This role requires managing operational incidents and processes related to Pix payment systems.
- payment operations: The manager will lead all payment operations, including reconciliation, settlement, and fund transfers.
- reconciliation: This skill is essential for leading payment operations, specifically regarding financial reconciliation processes.
- operational incidents: The role involves managing and responding to operational incidents, including root cause analysis and contingency planning.
- SLA management: The manager will be responsible for managing operational service level agreements with banking partners and third-party vendors.
- Central Bank regulated operations: This role requires knowledge of and adherence to operations regulated by the Central Bank and payment ecosystem requirements.
Who this role suits
- A person with proven experience in fintech, digital banking, or payment institutions.
- Someone who is hands-on, structured, resilient, and execution-oriented.
- An individual with strong analytical and problem-solving abilities, capable of managing operational KPIs.
- A professional with strong communication and crisis management skills.
From the employer
- Lead operational incident management involving Pix, SPI, DICT, banking partners, payment providers, and internal systems, including incident response, contingency planning, business continuity, root cause analysis, and operational governance.
- Ensure operational adherence to Central Bank regulations, payment schemes, and internal compliance policies.
- Coordinate dispute handling, refunds, chargebacks, MED processes, precautionary blocks, fraud prevention, and sensitive operational cases.
- Lead payment operations across all payment products, including reconciliation, settlement, fund transfers, reversals, operational SLA management with banking partners, payment processors, technology vendors and third-party providers.
- Support customer operations and critical escalations and regulatory channels, ensuring proper handling of sensitive complaints involving regulators.
- Define and monitor operational KPIs, service performance metrics, and executive dashboards to support strategic decision-making and operational efficiency.
- Work closely with Product, Engineering, Compliance, Risk, Legal, Finance, and CX teams to improve operational efficiency, scalability and customer experience.
- Proven experience in fintech, digital banking and payment institutions.
- Strong knowledge of Pix, payment operations, digital accounts, reconciliation, settlement, customer operations and backoffice processes.
- Experience managing operational incidents, SLAs, financial partners and third-party vendors.
- Strong analytical and problem-solving skills with experience managing operational KPIs.
- Knowledge of Central Bank regulated operations and payment ecosystem requirements.
- Experience working cross-functionally with Product, Engineering, Compliance, Risk, Legal, Finance and Customer Support teams.
- Hands-on, structured, resilient, and execution-oriented profile.
- Strong communication and crisis management skills.
- Shape the future with the world’s leading blockchain ecosystem.
- Collaborate with world-class talent in a user-centric global organization with a flat structure.
- Tackle unique, fast-paced projects with autonomy in an innovative environment.
- Thrive in a results-driven workplace with opportunities for career growth and continuous learning.
- Competitive salary and company benefits.
- Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team).
Questions about this role
What is the remote work policy for this role?
This is a remote full-time position, with a work-from-home arrangement. The specific arrangement may vary depending on the business team's work nature.
What level of experience is required?
The role requires proven experience in fintech, digital banking, and payment institutions, along with strong knowledge of payment operations and incident management.
How do I apply for this position?
The job posting does not provide specific application instructions, but typically applications are submitted through the company's website or a designated platform.