Role in brief
Binance is seeking a Product Manager for their AI Chat Bot initiative. This role focuses on managing product lifecycles and enhancing customer service tools. Candidates with experience in product management, particularly in CRM or SaaS, are encouraged to apply.
About the role
As a Product Manager at Binance, you will lead the product lifecycle for customer service management systems, focusing on quality assurance and performance management. Your role will involve optimizing multi-channel support tools and leveraging AI to enhance operational efficiency.
You will collaborate with various teams, including management and compliance, to identify challenges and develop scalable product solutions. Success in this position will be measured by your ability to drive product optimization through data insights and improve the overall customer service experience.
The salary range for this position is between $120,000 and $200,000.
Who this role suits
- Has 3-5 years of product management experience, ideally in CRM or SaaS.
- Possesses strong communication skills to work effectively with diverse teams.
- Demonstrates logical thinking and the ability to design complex workflows.
- Is comfortable working in a fast-paced, results-driven environment.
From the employer
- Product Planning & Lifecycle Management: Responsible for the end-to-end product lifecycle of Customer Service (CS) management systems, specifically focusing on Quality Assurance (QA), Performance Management, Learning & Training systems, and Notification Centers.
- Multi-Channel Support Optimization: Maintain and enhance multi-channel service tools (Ticketing System, Email, Whistleblowing, Outbound), ensuring stability and operational efficiency for global CS teams.
- Efficiency & Intelligence: Leverage AI and automation to upgrade traditional management workflows. Examples include AI-assisted QA scoring, automated performance reporting, and smart task distribution.
- Stakeholder Collaboration: Partner closely with CS Management, QA, Training, and Compliance teams to identify operational bottlenecks and translate complex business requirements into scalable product solutions.
- Data-Driven Iteration: Monitor key usage metrics of internal tools (e.g., system adoption rate, processing time) and utilize data insights to drive continuous product optimization and reduce administrative overhead.
- Bachelor’s degree or above; 3-5 years of product management experience, preferably in CRM, SaaS, B2B internal tools, or Contact Center systems.
- Domain Knowledge: Familiarity with CS operations workflows (QA, Training, Performance) or ticketing systems (e.g., Zendesk, Salesforce) is a strong plus.
- Logical & System Thinking: Strong ability to design complex workflows and permission systems. Capable of handling intricate logic behind backend management consoles.
- Communication: Excellent communication skills to align with multiple internal stakeholders (Operations, Legal, Compliance, Dev) in a fast-paced global environment.
- Data & AI Sensitivity: Proficiency in data analysis and a good understanding of how to apply LLM/AI to internal operational scenarios.
- Shape the future with the world’s leading blockchain ecosystem
- Collaborate with world-class talent in a user-centric global organization with a flat structure
- Tackle unique, fast-paced projects with autonomy in an innovative environment
- Thrive in a results-driven workplace with opportunities for career growth and continuous learning
- Competitive salary and company benefits
- Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Questions about this role
Is this position remote?
Yes, this role is remote.
What qualifications are required?
A Bachelor’s degree and 3-5 years of product management experience are required.