Revenue Operations Analyst

About the role

This role involves full ownership and maintenance of Figment's Salesforce platform, including custom objects, reports, and dashboards. A key responsibility is to streamline the Salesforce instance by removing redundant elements and ensuring data quality through standardization and deduplication. The analyst will drive CRM data hygiene and governance, ensuring the platform remains efficient and accurate.

The analyst will develop self-service reporting and dashboards to provide leadership with direct access to deal flow data, reducing the need for manual data pulls. This position requires collaboration with Sales, FP&A, and Data Science teams to identify and address gaps in pipeline management and forecasting. Success in this role means providing clear, actionable CRM insights to sales leadership and executives.

Figment operates as a 100% remote-first company with a global presence across 12 countries, providing blockchain infrastructure for Web3. The company offers staking solutions to institutional clients, helping them optimize crypto rewards. This role supports Figment's mission to accelerate the adoption and growth of the Web3 ecosystem by building foundational infrastructure.

The salary for this position ranges from $60,000 to $100,000 USD.

Skills that matter here

• Salesforce: The role requires hands-on administration, optimization, and governance of the Salesforce instance.
• Data Management: This involves ensuring CRM data hygiene, standardization, and quality controls.
• BI Tools: The analyst will build self-serve pipeline reporting and dashboards for leadership.
• AI Tools: Claude and other AI tools will be used to identify data gaps and automate reporting workflows.
• API Development: Figment provides cutting-edge API development as part of its services to clients.

Who this role suits

• A person with at least three years of experience in Revenue Operations or Sales Operations within a rapidly growing technology company.
• Someone who has practical experience administering Salesforce and has led efforts to optimize or rationalize a CRM instance.
• An individual who understands CRM strategy, can assess current states, identify areas for improvement, and drive changes.
• A strong asynchronous communicator comfortable working in a remote-first environment and translating complex data into clear reports.

From the employer

• Own and maintain Salesforce, including custom objects, reports, dashboards, and data management.
• Lead the rationalization of the Salesforce instance by cutting redundant fields, dead reports, and unused objects.
• Drive CRM data hygiene and governance through standardization, deduplication, and quality controls.
• Build self-serve pipeline reporting and dashboards so leadership can access accurate deal flow data without manual pulls.
• Partner with Sales, FP&A, and Data Science to identify and close gaps in pipeline management and forecasting accuracy.
• Use Claude and other AI tools to surface data gaps, automate reporting workflows, and make CRM insights more accessible across the business.

• 3+ years in Revenue Operations or Sales Operations in a fast-growing tech company.
• Hands-on Salesforce administration experience, including custom objects, reporting, dashboards, and data management.
• Experience optimizing or rationalizing a Salesforce instance and owning CRM governance end-to-end.
• CRM strategy and optimization thinking, able to assess current state, identify gaps, and drive improvements.
• Strong understanding of pipeline reporting, sales metrics, and revenue forecasting.
• Ability to translate CRM insights into clear reporting for sales leadership and executives.
• Strong async communicator in a remote-first environment.

• 100% remote-first environment.
• 4 weeks of PTO that kick in day one, with an additional 1 week of flex days.
• Extended company-paid health benefits that kick in day one.
• Best in class parental leave and flexible arrangements.
• A home office stipend to create a space that you enjoy working in.
• Monthly Wifi reimbursement.
• A yearly Learning & Development budget.
• 401K (US) or RRSP match (Canada).
• Stock Options in the company.
• Annual onsite company gatherings and retreats to inspire team bonding, collaboration, and fun!