Revenue Operations Associate (L2)

About the role

This Revenue Operations Associate position at CoinGecko focuses on enhancing sales efficiency and providing critical insights. The role involves maintaining sales process documentation, identifying automation opportunities within the sales funnel, and supporting strategic planning with data and analysis. Success in this area means streamlining operations and contributing to a more effective sales cycle.

A key part of this role is managing and optimizing the company's tech stack, including HubSpot CRM. The associate will act as a primary resource for CRM support, actively use AI tools for solution building and automation, and ensure data integrity through regular cleanup and automated detection of inconsistencies. This work directly supports accurate reporting and operational stability.

The role also contributes to sales forecasting and pipeline management by validating data and enhancing accuracy through automated signal tracking. Additionally, the associate will support sales enablement initiatives, administer lead assignment, and handle commission administration tasks. This blend of analytical, technical, and administrative responsibilities requires a detail-oriented approach and a commitment to operational excellence.

The annual salary for this position ranges from $112,000 to $188,000 USD.

Skills that matter here

• HubSpot CRM: This role requires serving as a primary resource for day-to-day support and management of the CRM system.
• AI tools: The associate will use AI tools to generate insights for leadership, solution-build, troubleshoot logic, and automate repetitive administrative tasks.
• Spreadsheets: Proficiency in spreadsheets is necessary for strong analytical skills, data organization, and reporting.
• Zapier: Experience with Zapier is needed for building and launching automation programs.
• n8n: Familiarity with n8n is required for developing and implementing workflow automations.
• Google App Script: This skill is used for building and launching automation programs within the tech stack.

Who this role suits

• A person with 2-3 years of experience in sales or business operations, including at least one year in a customer-facing capacity.
• Someone with strong analytical capabilities who can gather, organize, and report on data accurately.
• An individual who is self-motivated, resourceful, and possesses an entrepreneurial mindset.
• A candidate with a keen interest in blockchain, cryptocurrency, and Web3 technologies.

From the employer

Job Responsibilities

• Sales Process Optimization: Maintain sales process documentation and playbooks. Identify high-impact opportunities for automation within the sales funnel.
• Revenue Analytics & Insights: Update and maintain existing operational dashboards. Implement AI-assisted automations to generate insights to leadership.
• Sales Strategy & Planning: Provide data and analysis to support strategic planning and the annual operations roadmap.
• Sales Forecasting & Pipeline Management: Contribute to the weekly forecasting process by validating data. Enhance forecast accuracy using automated signal-tracking and pipeline hygiene triggers.
• Commercial Operations & Standardization: Ideate, build and execute sales plays and growth strategies that are scalable and support business objectives.
• CRM & Tech Stack Management: Serve as a go-to resource for day-to-day Hubspot CRM support. Actively use AI tools to solution-build, troubleshoot logic, and automate repetitive admin tasks within the tech stack.
• Sales Enablement: Support sales enablement initiatives by updating training materials and maintaining the sales collateral library.
• Lead Management: Administer day-to-day lead assignment and routing processes. Develop "agentic" routing logic that adapts to seller capacity and lead quality signals.
• Data Integrity & Governance: Execute regular data cleanup tasks. Use advanced queries and scripts to automate the detection of data inconsistencies before they impact reporting.
• Commission Administration: Handle administrative tasks for sales incentive plans by pulling performance data and preparing reports for calculation and review.
• Programme & Project Management: Contribute to operational projects by completing assigned tasks, tracking progress, and providing status updates.

Job Requirements

• Proven Ability: 2-3 years of experience in sales operations, business operations, or a similar analytical role with at least 1 year in a customer facing role.
• Education: Bachelor’s degree in Business, Finance, Analytics, or a related field is a plus.
• Product Knowledge: Good understanding of CoinGecko products, customer needs, and the crypto/blockchain landscape.
• Process & Systems Knowledge: Good understanding of B2B sales processes and funnels and experience working within established operational systems.
• Familiarity with RevOps Tools: Proficient in CRM tools (HubSpot), strong skills in spreadsheets (Excel/Google Sheets) and exposure to adjacent systems like Xero, B2B Data Tools, Marketing Platforms and BI systems.
• Familiarity with AI and Workflow Automations: Experience building and launching programs with Zapier, n8n, Claude, Gemini and Google App Script.
• Analytical Skills: Strong analytical skills with the ability to gather, organize, and report on data accurately and efficiently.
• Project Management: Excellent organizational skills with a proven ability to manage assigned tasks, prioritize work effectively, and meet deadlines.
• Entrepreneurial: Self-motivated, resourceful, and have an entrepreneurial mindset.
• Communication: Strong relationship building and communication skills with stakeholders.
• Leadership: Natural leader who influences and collaborates with stakeholders at all levels.
• Growth Mindset: Strong critical thinking and problem-solving skills, passionate for continuous learning, staying ahead of industry trends, Web3, and emerging technologies.
• Web3 Interest: Keen interest in blockchain, cryptocurrency, NFT, web3, and metaverse topics.

Perks at CoinGecko

• Remote Work Flexibility: Work wherever you feel most productive. We also provide office space in 1Powerhouse (Malaysia) and WeWork (Singapore).
• Comprehensive Insurance Coverage: Life and hospitalization coverage for you and your dependents.
• Virtual Share Options: Entitled to virtual options, with terms and conditions.
• Bonus: Entitled to a bonus, with terms and conditions.
• Parking Allowance: Allocated on a claim basis to ease the cost of travelling.
• Meal Allowance: Monthly fixed allowance of RM600 or SGD400 to subsidize meal costs.
• Learning Allowance: Annual budget of USD500 (claim basis) for professional and personal development.
• Social Activity Allowance: Subsidized portion of costs for social activities with colleagues.
• Annual Company Offsite: Gather once a year for social activities and reflection.