Technical Success Manager

About the role

This role focuses on ensuring Zscaler's customers achieve their business objectives through effective use of the company's cloud security platform. The Technical Success Manager acts as a primary technical contact, guiding clients through challenges and implementing best practices. Success in this position means customers derive maximum value from their investment, supported by expert technical advice and proactive issue resolution.

The position requires close collaboration with internal teams including Sales, Support, and Product, ensuring a unified approach to customer success. This involves translating customer feedback into actionable insights for product development and ensuring that support efforts are aligned with client needs. The ability to troubleshoot technical issues and manage escalations effectively is central to maintaining high customer satisfaction.

A key aspect of this role is building and maintaining strong relationships with customer stakeholders, positioning oneself as a trusted advisor. This involves understanding their business context and technical requirements to align Zscaler's solutions appropriately. Contributing to internal knowledge sharing also helps elevate the overall technical expertise within the company.

The annual salary for this role is listed between $70,000 and $180,000 USD.

Skills that matter here

• data modeling: The role requires understanding data modeling to help customers manage and structure their security data effectively.
• SQL: Expertise in SQL is necessary for analyzing and managing data related to customer solutions and troubleshooting.
• ETL processes: Proficiency in ETL processes is used to integrate customer data into Zscaler's systems and ensure data flow.
• integration strategies: The role involves developing and implementing integration strategies to seamlessly connect Zscaler's platform with customer environments.
• cybersecurity concepts: A strong grasp of cybersecurity concepts is essential to advise customers on best practices and troubleshoot security-related issues.
• cloud fundamentals: Understanding cloud fundamentals is critical for guiding customers on deploying and optimizing Zscaler's cloud-based security solutions.

Who this role suits

• A person who thrives on solving complex technical problems for clients.
• Someone who excels at building and maintaining professional relationships.
• An individual with a background in customer-facing technical consultancy, especially in cybersecurity.
• A professional who enjoys collaborating with various internal teams to achieve shared goals.

From the employer

• Align solutions with business needs and foster stakeholder relationships.
• Provide guidance on technical challenges and implement best practices.
• Work closely with Sales, Support, and Product teams.
• Troubleshoot technical issues and manage escalations.
• Act as a trusted advisor and contribute to knowledge sharing.

• Experience in aligning technology with business objectives.
• Strong relationship-building skills.
• 2–4 years in a customer-facing consultancy role, preferably in cybersecurity.
• Understanding of data modeling and SQL expertise.
• Proficient in data management, ETL, integration strategies, cybersecurity, and cloud fundamentals.

• Various health plans.
• Time off for vacation and sick time.
• Parental leave options.
• Retirement options.
• Education reimbursement.
• In-office perks.