Role in brief
Binance is hiring a junior UX Researcher intern to improve user experience within their crypto products. This role involves analyzing product functionality, reporting on user perspectives, and assisting new users. It suits a Bachelor's student with strong Microsoft Office skills and bilingual English/Mandarin proficiency who wants to contribute to a global blockchain ecosystem.
About the role
This internship focuses on enhancing the user experience for Binance's crypto products. The UX Researcher will evaluate product features and processes, then generate reports that highlight user perspectives to guide product team improvements. A key part of the role involves directly supporting new users through their onboarding journey, helping them resolve any issues they encounter.
The successful intern will contribute to a global blockchain ecosystem that serves over 300 million users. This position offers exposure to a wide range of digital asset products, from trading and finance to Web3 features. The work environment is described as user-centric and flat in structure, emphasizing collaboration across different business units.
Success in this role means effectively translating user feedback into actionable insights for product development and ensuring a smooth onboarding process for new users. The intern will operate with autonomy on fast-paced projects, working within a results-driven culture that values continuous learning and career development in the blockchain space.
The annual salary for this internship ranges from $90,000 to $150,000 USD.
Skills that matter here
- Microsoft Office: Advanced proficiency in this suite, including specific applications, is required for daily tasks.
- Excel: This tool is essential for data analysis and reporting related to user experience.
- Project: Proficiency in Project indicates a need for managing or tracking research initiatives.
- Visio: This application will be used for visualizing processes or user flows in UX research.
Who this role suits
- Someone who is highly detail-oriented and possesses strong analytical skills to assess product functionality.
- A person with excellent written and verbal communication abilities, particularly in English and Mandarin, to interact with a global team and users.
- An individual who thrives in a collaborative, fast-paced environment and is adept at working across different business units.
- A candidate with a strong customer service mindset, eager to assist users and improve their experience.
From the employer
- Responsible for the experience of product functionality and processes
- Provide experience reports from the user's perspective to help the product team improve the user experience
- Assist new users in resolving issues during the onboarding process
- Advanced proficiency in Microsoft Office applications including Excel, Project, and Visio
- Strong work ethic, attention to detail, excellent writing skills, as well as the ability to communicate
- Able to collaborate effectively across multiple business units
- Good customer service awareness
- Bilingual English/Mandarin is required to be able to coordinate with overseas partners and stakeholders
- Shape the future with the world’s leading blockchain ecosystem
- Collaborate with world-class talent in a user-centric global organization with a flat structure
- Tackle unique, fast-paced projects with autonomy in an innovative environment
- Thrive in a results-driven workplace with opportunities for career growth and continuous learning
- Competitive salary and company benefits
- Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Questions about this role
What is the remote work policy for this role?
This is a remote position, though the specific work-from-home arrangement may vary depending on the business team's needs.
What level of seniority is this internship?
This is a junior-level internship, suitable for Bachelor's students.
What specific skills are required for this position?
Required skills include advanced proficiency in Microsoft Office applications like Excel, Project, and Visio, strong communication and writing skills, and bilingual English/Mandarin proficiency.