Role in brief
Binance is hiring a junior UX Researcher intern to improve user experience within their crypto exchange and Web3 offerings. This role focuses on analyzing product functionality and user onboarding, providing insights to product teams. It suits a Bachelor's student with strong communication and Microsoft Office skills, who is eager to contribute to a global blockchain ecosystem.
About the role
This internship focuses on enhancing the user experience for Binance's product functionalities and processes. The UX Researcher will be responsible for gathering insights from a user perspective and compiling experience reports to guide product improvements. A key part of the role involves assisting new users through their onboarding journey, ensuring a smooth introduction to the platform's features.
The successful candidate will join a global organization that operates with a flat structure, emphasizing collaboration across various business units. This role offers the chance to work on fast-paced projects within an innovative environment, contributing to the development of a leading blockchain ecosystem. The work is results-driven, providing opportunities for continuous learning and career development.
Success in this position means effectively translating user feedback into actionable reports that lead to tangible improvements in product design and user satisfaction. It also involves demonstrating strong customer service awareness while supporting new users. The role requires a proactive approach to problem-solving and a collaborative spirit to coordinate with diverse stakeholders.
The annual salary for this internship ranges from $90,000 to $150,000 USD.
Skills that matter here
- Microsoft Office: Advanced proficiency in this suite, including specific applications like Excel, Project, and Visio, is required for daily tasks and reporting.
- Excel: This skill is essential for data organization and analysis related to user experience research.
- Project: Proficiency in this tool will be used for managing and tracking UX research initiatives.
- Visio: This application will be utilized for creating visual representations of user flows and process diagrams.
Who this role suits
- A Bachelor's student seeking an immersive internship in the Web3 and crypto space.
- Someone with a strong work ethic and meticulous attention to detail in their analysis and reporting.
- An individual who excels at communicating clearly and collaborating effectively with diverse teams.
- A candidate who is bilingual in English and Mandarin, capable of coordinating with international partners.
From the employer
- Responsible for the experience of product functionality and processes
- Provide experience reports from the user's perspective to help the product team improve the user experience
- Assist new users in resolving issues during the onboarding process
- Advanced proficiency in Microsoft Office applications including Excel, Project, and Visio
- Strong work ethic, attention to detail, excellent writing skills, as well as the ability to communicate
- Able to collaborate effectively across multiple business units
- Good customer service awareness
- Bilingual English/Mandarin is required to be able to coordinate with overseas partners and stakeholders
- Shape the future with the world’s leading blockchain ecosystem
- Collaborate with world-class talent in a user-centric global organization with a flat structure
- Tackle unique, fast-paced projects with autonomy in an innovative environment
- Thrive in a results-driven workplace with opportunities for career growth and continuous learning
- Competitive salary and company benefits
- Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Questions about this role
What is the remote work policy for this role?
This position is a remote work-from-home arrangement, though specific arrangements may vary based on the business team's needs.
What is the seniority level of this position?
This is a junior-level internship role within the Binance Accelerator Program.
Which specific software skills are required?
Candidates must have advanced proficiency in Microsoft Office applications, including Excel, Project, and Visio.