Business Account Manager

About the role

This role focuses on managing key client relationships for SOFTSWISS's FinteqHub team, which specializes in payment products. The Business Account Manager acts as the primary point of contact, ensuring high service standards and resolving issues promptly. Responsibilities include supporting the full client lifecycle, from monitoring payment stability to optimizing key performance indicators and processes.

A core part of the position involves analyzing payment data and transactional metrics such as conversion rates, decline rates, and chargeback ratios. Based on this analysis, the manager provides recommendations to improve performance for clients. Regular business reviews are conducted to gather feedback, present insights, and jointly define strategies for optimization and growth.

The role also includes identifying and executing opportunities for scaling and upselling, such as introducing clients to new markets, currencies, payment methods, or additional FinteqHub products. Collaboration with internal teams is essential to address client needs and enhance overall service. The manager is also expected to stay informed about payment industry trends to advise clients effectively.

The annual salary for this position is between $63,250 and $109,250 USD.

Skills that matter here

• Account Manager / Business Account Manager in fintech, payments, or acquiring: This role requires a background in client relationship management within the financial technology or payment processing industries.
• payments industry: A solid understanding of payment gateways, acquiring, settlement, chargebacks, and basic anti-fraud principles is necessary to advise clients effectively.
• communication and presentation skills: These skills are crucial for serving as the main client contact, facilitating business reviews, and collaborating with internal teams.
• Analytical mindset and experience working with payment statistics and performance metrics: The role involves analyzing payment data like conversion and decline rates to provide performance improvement recommendations.
• multiple clients in a fast-paced environment: The ability to manage several client accounts concurrently is essential for success in this position.
• international clients and cross-border payments: Experience with these areas is beneficial for identifying and executing scaling opportunities for clients in new markets.

Who this role suits

• A professional who thrives on building and maintaining long-term client partnerships.
• Someone with a strong commercial focus, always looking for opportunities to grow client accounts and optimize their performance.
• An individual who is comfortable working with detailed financial data and translating it into actionable insights.
• A proactive problem-solver who can manage multiple demands and deliver high-quality customer service.

From the employer

Key responsibilities

• Serve as the main contact for assigned clients, ensuring high service standards and timely issue resolution.
• Support clients’ life cycle: monitor payment stability and help optimize processes and key performance indicators.
• Analyze payment data and transactional metrics (conversion rate, decline rate, chargeback ratio, etc.) and provide recommendations to improve performance.
• Facilitate regular business reviews to collect ongoing client feedback, present key insights, and jointly define optimization and growth actions.
• Identify and execute opportunities for scaling and upselling: new markets, currencies, payment methods, and FinteqHub products.
• Collaborate with internal teams to resolve client needs and improve the overall service.
• Track trends and changes in the payment industry and use this knowledge to advise clients.
• Maintain client documentation and reporting, and track account status and action items.

Required Experience

• 2+ years of experience as an Account Manager / Business Account Manager in fintech, payments, or acquiring.
• Solid understanding of the payments industry: payment gateways, acquiring, settlement, chargebacks, and basic anti-fraud principles.
• Strong communication and presentation skills; ability to work with multiple stakeholders.
• Analytical mindset and experience working with payment statistics and performance metrics.
• Ability to manage multiple clients in a fast-paced environment.
• Proactive, results-driven, with a high standard of customer service.

Nice to have

• Experience with international clients and cross-border payments.
• Experience with CRM systems and analytics tools.
• Additional foreign languages.

Main Advantages

• Private health insurance
• Sports benefits
• Comprehensive Mental Health Program
• Free English lessons (online)
• Local language courses
• Paid time off
• Maternity leave support
• Referral program rewards
• Upskilling, internal workshops, and participation in professional conferences and corporate events