Business Account Manager

About the role

In this full-time position, the Business Account Manager will serve as the primary contact for assigned clients, ensuring high service standards and addressing issues promptly. The role involves monitoring payment stability and analyzing data to enhance client performance.

The FinteqHub team is dedicated to advancing SOFTSWISS's FinTech initiatives. Success in this role requires a proactive approach, strong communication skills, and the ability to manage multiple clients effectively in a fast-paced environment.

The salary range for this position is between $63,250 and $109,250, reflecting the candidate's experience and expertise.

Who this role suits

• A professional with over two years of experience in account management within fintech or payments.
• Someone who is proactive and results-driven, with a commitment to high customer service standards.
• An analytical thinker comfortable working with payment data and performance metrics.
• A team player who can collaborate with various stakeholders and manage multiple client needs.

From the employer

Key responsibilities

• Serve as the main contact for assigned clients, ensuring high service standards and timely issue resolution.
• Support clients’ life cycle: monitor payment stability and help optimize processes and key performance indicators.
• Analyze payment data and transactional metrics (conversion rate, decline rate, chargeback ratio, etc.) and provide recommendations to improve performance.
• Facilitate regular business reviews to collect ongoing client feedback, present key insights, and jointly define optimization and growth actions.
• Identify and execute opportunities for scaling and upselling: new markets, currencies, payment methods, and FinteqHub products.
• Collaborate with internal teams to resolve client needs and improve the overall service.
• Track trends and changes in the payment industry and use this knowledge to advise clients.
• Maintain client documentation and reporting, and track account status and action items.

Required Experience

• 2+ years of experience as an Account Manager / Business Account Manager in fintech, payments, or acquiring.
• Solid understanding of the payments industry: payment gateways, acquiring, settlement, chargebacks, and basic anti-fraud principles.
• Strong communication and presentation skills; ability to work with multiple stakeholders.
• Analytical mindset and experience working with payment statistics and performance metrics.
• Ability to manage multiple clients in a fast-paced environment.
• Proactive, results-driven, with a high standard of customer service.

Nice to have

• Experience with international clients and cross-border payments.
• Experience with CRM systems and analytics tools.
• Additional foreign languages.

Main Advantages

• Private health insurance
• Sports benefits
• Comprehensive Mental Health Program
• Free English lessons (online)
• Local language courses
• Paid time off
• Maternity leave support
• Referral program rewards
• Upskilling, internal workshops, and participation in professional conferences and corporate events