Business Account Manager

About the role

This role focuses on being the primary contact for assigned clients within the FinteqHub team, ensuring high service standards. Responsibilities include monitoring payment stability, optimizing client processes, and resolving issues promptly. The successful candidate will support the entire client lifecycle, aiming to improve key performance indicators and overall client satisfaction.

A core aspect of this position involves analyzing payment data and transactional metrics such as conversion and decline rates. The Business Account Manager will use these insights to provide recommendations for performance improvement and conduct regular business reviews to gather feedback and define growth strategies. This requires a commercially minded professional who can translate data into actionable advice.

The role also involves identifying and executing opportunities for scaling and upselling, including new markets, currencies, and payment methods. Collaboration with internal teams is essential to address client needs and enhance service delivery. The manager will stay informed about payment industry trends to advise clients and maintain accurate client documentation and reporting.

The annual salary for this position ranges from $63,250 to $109,250.

Skills that matter here

• Account Manager / Business Account Manager: This role requires a minimum of two years of experience in a similar client-facing position within the fintech, payments, or acquiring sectors.
• payments industry: A solid understanding of concepts like payment gateways, acquiring, settlement, chargebacks, and basic anti-fraud principles is necessary to advise clients effectively.
• communication and presentation skills: These skills are crucial for serving as the main client contact, conducting business reviews, and collaborating with various stakeholders.
• Analytical mindset: This is needed for working with payment statistics, performance metrics, and providing data-driven recommendations to clients.
• international clients and cross-border payments: Experience in this area is a plus, indicating a broader understanding of global payment landscapes.
• CRM systems and analytics tools: Familiarity with these tools is beneficial for managing client information and analyzing data.

Who this role suits

• Someone who thrives on building and maintaining long-term client relationships.
• A professional who is comfortable analyzing data to drive commercial outcomes and optimize processes.
• An individual who is proactive in identifying new business opportunities and scaling solutions for clients.
• A person who can manage multiple client accounts efficiently in a dynamic environment.

From the employer

Key responsibilities

• Serve as the main contact for assigned clients, ensuring high service standards and timely issue resolution.
• Support clients’ life cycle: monitor payment stability and help optimize processes and key performance indicators.
• Analyze payment data and transactional metrics (conversion rate, decline rate, chargeback ratio, etc.) and provide recommendations to improve performance.
• Facilitate regular business reviews to collect ongoing client feedback, present key insights, and jointly define optimization and growth actions.
• Identify and execute opportunities for scaling and upselling: new markets, currencies, payment methods, and FinteqHub products.
• Collaborate with internal teams to resolve client needs and improve the overall service.
• Track trends and changes in the payment industry and use this knowledge to advise clients.
• Maintain client documentation and reporting, and track account status and action items.

Required Experience

• 2+ years of experience as an Account Manager / Business Account Manager in fintech, payments, or acquiring.
• Solid understanding of the payments industry: payment gateways, acquiring, settlement, chargebacks, and basic anti-fraud principles.
• Strong communication and presentation skills; ability to work with multiple stakeholders.
• Analytical mindset and experience working with payment statistics and performance metrics.
• Ability to manage multiple clients in a fast-paced environment.
• Proactive, results-driven, with a high standard of customer service.

Nice to have

• Experience with international clients and cross-border payments.
• Experience with CRM systems and analytics tools.
• Additional foreign languages.

Main Advantages

• Private health insurance
• Sports benefits
• Comprehensive Mental Health Program
• Free English lessons (online)
• Local language courses
• Paid time off
• Maternity leave support
• Referral program rewards
• Upskilling, internal workshops, and participation in professional conferences and corporate events