Third Party Account Manager

About the role

This role focuses on managing the end-to-end process for Non-QM loan files submitted by brokers and correspondents. You will be the primary point of contact, responsible for reviewing loan packages, validating documentation related to income, assets, and credit, and ensuring all submissions meet program guidelines. Accurate status maintenance in the Loan Origination System (LOS) is also a key part of the daily tasks.

Success in this position means consistently delivering high-quality service to broker partners. This includes providing regular status updates, proactively managing the pipeline, and responding to any internal quality control or audit findings post-close. You will also contribute to identifying and implementing process efficiencies within the Third Party channel.

Figure is a financial technology company leveraging blockchain to transform capital markets, particularly in loan origination and trading. The company is recognized for its innovative approach in combining blockchain with AI automation to improve efficiency and reduce costs in financial processes. This role operates within a dynamic environment focused on continuous improvement and strong partner relationships.

The base salary for this position ranges from $59,400 to $71,280 annually, with an additional 25% annual bonus target and company equity.

Skills that matter here

• Non-QM Products: This role requires at least two years of direct experience with Non-QM loans, focusing on their guidelines and structuring.
• Third Party workflows: Understanding the operational processes involved in working with third-party brokers is essential for managing loan submissions efficiently.
• LOS platforms: Familiarity with Loan Origination Systems is needed to maintain accurate loan statuses and manage the pipeline.
• mortgage operations experience: A minimum of five years in mortgage operations is required, providing a foundational understanding for managing loan processes.
• communication: Clear and confident communication skills are necessary to build and maintain strong relationships with broker partners.

Who this role suits

• Someone with a proven background in mortgage operations, specifically with Non-QM products.
• An individual who excels at building and maintaining professional relationships with external partners.
• A self-starter who can manage a high volume of work and meet deadlines consistently.
• A detail-oriented professional who can ensure compliance and accuracy in loan documentation.

From the employer

What You’ll Do

• Serve as the primary contact for brokers and correspondents on all submitted Non-QM files.
• Review loan packages to ensure they meet submission standards and program guidelines.
• Collect, review, and validate documentation related to income, assets, credit, and disclosures.
• Maintain accurate and up-to-date status in the LOS.
• Respond to internal QC or audit findings post-close.
• Deliver exceptional service to broker partners with regular status updates and proactive pipeline management.
• Identify process efficiencies and contribute to continuous improvement within the Third Party channel.
• Other related duties as assigned.

What We Look For

• Minimum 5 years of mortgage operations experience, with at least 2 years focused on Non-QM Products.
• Strong knowledge of Non-QM guidelines, Third Party workflows, and loan structuring.
• Prior experience as a Third Party Account Manager, Processor, or Coordinator is highly valued.
• Clear, confident communication and the ability to build strong broker relationships.
• Familiarity with LOS platforms and a passion for operational efficiency.
• Self-starter who thrives in a high-volume, deadline-driven environment.
• BA/BS preferred but not required.

Salary

• Base Compensation Range: $59,400-$71,280/yr
• 25% annual bonus target, paid quarterly
• Company equity in the form of RSUs

Benefits

• Comprehensive medical, dental, and vision coverage, with 100% employer-paid premiums for employees and their dependents on select plans.
• Company HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits.
• Employer-paid life and disability insurance.
• 11 observed holidays and PTO plan.
• Up to 12 weeks of paid family leave.
• Continuing education reimbursement.