Director of Incident Response

About the role

In this role, you will oversee the incident response process, ensuring effective recovery from ransomware attacks. You will manage teams of engineers, known as cells, and coordinate with internal experts and forensic partners to address client needs. Your leadership will be crucial in minimizing the impact of incidents on businesses.

Success in this position involves building and evolving team structures to enhance delivery excellence and customer satisfaction. You will also play a key role in developing operational strategies and training runbooks for both cloud and on-premises restorations. Your ability to foster relationships across the company will support a strong team culture and drive profitability.

The salary range for this position is between $69,000 and $115,000.

Skills that matter here

• IT infrastructure engineering: This role requires extensive experience in IT infrastructure to lead recovery efforts.
• endpoint security controls: Knowledge of endpoint security is essential for managing incident response.
• perimeter firewalls: Understanding perimeter firewalls is important for protecting IT environments during incidents.
• Microsoft Exchange: Experience with Microsoft Exchange is vital for restoring affected systems.
• Office 365: Familiarity with Office 365 is necessary for effective incident management.
• Windows Server: Proficiency in Windows Server is crucial for leading technical recovery efforts.

Who this role suits

• Candidates should have a strong background in IT infrastructure and leadership.
• They thrive in high-pressure environments and are adept at managing complex projects.
• Successful individuals will have excellent communication skills and the ability to build relationships across various levels.
• A proactive approach to problem-solving and a commitment to team engagement are essential.

From the employer

Key Responsibilities

• Help lead engagement scoping, engaging with victims of ransomware and forensic partners in the ecosystem, as well as internal subject matter experts to understand inbound opportunities and help engage the appropriate engineering team members to address the requirements.
• Manage workload distribution and team member utilization across multiple incident response engagements.
• Provide hands-on executive leadership to teams of engineers (we call them cells, led by cell majors) who are executing the mission to minimize the enormous impact of a ransomware attack.
• Drive the development, training and updating of runbooks across a wide range of infrastructure and applications for delivery of both cloud restorations and on-premises.
• Build, manage, and continually evolve team structure to maximize scale, knowledge, opportunity, delivery excellence to customers, and profitability to Fenix24.
• Support operational teams to ensure we are driving high levels of customer satisfaction and value, team member engagement, retention, growth, and profitability.
• Function as a client and counsel escalation point to address any roadblocks, communication, or other issues as they arise.
• Participate and partner with sales by engaging with clients in pursuit of opportunities.

Qualifications

• At least 10 years in IT infrastructure engineering and leadership.
• Recent experience in leading engineering teams in complex, high stakes engagements.
• Managed Services experience and/or incident response restoration both pluses (not required).
• Deep technical acumen and ability to organize/execute complex missions.
• 7+ Years of relevant IT infrastructure engineering experience including endpoint security controls, perimeter firewalls, Microsoft Exchange and Office 365, and Windows Server operating systems.
• Ability to respond to inquiries and work beyond normal business hours, provide management to engineering teams of up to 24 in team size.
• Excellent analytical, organization, and problem-solving skills.
• Demonstrated ability to plan, organize, train, evaluate and direct work of less experienced staff.
• Demonstrated strong written and oral communication skills, including strong relationship building skills.
• Ability to form relationships across all levels of the company while modeling Fenix24's culture and values.
• Bachelors or Associate degree in Information Technology.