Founding Success/Support Leader

About the role

This foundational role involves building and scaling customer success and support departments for both WeLoveNoCode's customers and its network of experts. Key responsibilities include ensuring timely customer responses, managing revenue collection from existing clients, and developing interaction processes with experts. The leader will work directly with the company founder to establish these core functions.

The position requires a proactive approach to engaging clients via email and phone, along with a strong sense of urgency to adapt to various situations. Success in this role means not only managing daily tasks but also improving internal processes and sharing insights with the product team to influence the product roadmap. The goal is to drive significant growth through new initiatives and innovative ideas.

The ideal candidate will have prior success experience, preferably within a talent marketplace environment. They should be highly organized, capable of managing multiple workstreams, and committed to completing tasks on schedule. A data-driven mindset with strong analytical skills is essential to contribute effectively to the company's growth and operational efficiency.

The annual salary for this role ranges from $63,250 to $109,250, in addition to a significant equity stake.

Skills that matter here

• Airtable: Experience with Airtable is considered a bonus for managing workflows and data within the customer success and support functions.
• Zapier: Familiarity with Zapier is a bonus, indicating a capacity to automate processes and integrate various tools for efficiency.
• Integromat: Experience with Integromat (now Make) is beneficial for building and scaling automated workflows in customer operations.

Who this role suits

• Someone with at least two years of experience in customer success, ideally from a talent marketplace.
• An individual who is highly organized, capable of managing multiple projects, and ensures timely completion of work.
• A person who is proactive in engaging clients and possesses a strong sense of urgency to adapt to changing circumstances.
• A data-driven professional with strong analytical skills who can use insights to improve processes and contribute to product development.

From the employer

• Own and manage revenue collecting function from existing customers
• Build and scale Customer Success/Support departments for customers
• Build Success/support department for WLNC experts (talent)
• Share insights with the product team to shape our product roadmap
• Launch new initiatives and departments
• Come up with all crazy ideas to drive 10x growth

• 2+ years of success experience, preferably at a talent marketplace
• Experience in Airtable/Zapier/Integromat is a huge bonus
• The ability to proactively engage existing clients through email and phone
• A high sense of urgency that can adapt and pivot in every conversation
• A team-player attitude with a desire to improve internal processes beyond your day-to-day tasks
• A desire to grow
• You’re highly organized; you’re comfortable managing many workstreams; you ensure that work is done on time.
• Data-driven; strong data analytics skills

• Competitive Market Salary
• Huge portion of equity (really huge, almost like a founder)
• Relocation to Palo Alto, US
• Flexible hours - work whenever you feel comfortable. No 9-5 mentality
• Ability to achieve remarkable results and grow with us
• Have someone to recommend? We pay $15k in stocks for a successful recommendation