IT Support Specialist

About the role

This role focuses on providing technical assistance across software, hardware, and network systems. You will be responsible for diagnosing and resolving issues for both in-office and remote users, ensuring smooth operation of technology infrastructure. A key part of the job involves proactively identifying areas for service improvement based on user feedback and leadership input.

The position requires setting up new employees with necessary equipment and access, as well as managing desk moves. You will also be involved in deploying new technologies and providing training to staff, helping them adapt to new solutions. This work directly contributes to maintaining efficient business operations within a dynamic startup environment.

Success in this role means consistently delivering effective technology support, minimizing downtime, and enhancing user satisfaction. It involves a commitment to problem-solving, taking ownership of resolutions, and communicating clearly with all users. The ability to manage priorities independently and thrive in a fast-paced setting is essential.

The annual salary for this position ranges from $43,992 to $54,995.

Skills that matter here

• troubleshooting common Microsoft and Apple platform software: This skill is essential for diagnosing and resolving software issues on the primary operating systems used by the company's end-users.
• technical support experience: This foundational experience is necessary for effectively addressing a wide range of user issues and system problems.
• problem solver who takes ownership over resolution: This indicates a requirement for individuals who can independently tackle and see through technical challenges to their completion.
• professional communication: Clear and respectful interaction is needed when assisting users and explaining technical solutions.

Who this role suits

• A self-starter who can manage their workload with minimal oversight.
• Someone who remains composed and effective in a rapidly changing work environment.
• An individual who is adaptable to varying work hours, including evenings and weekends, as needed.
• A person who prioritizes user satisfaction and actively seeks ways to improve technical services.

From the employer

What You’ll Do

• Perform research and troubleshoot issues related to software, end-user computers (both Windows and MacOS based), as well as cloud hosted services and systems
• Complete set-ups for new hires and desk moves
• Training staff on new technology and assisting with deployment
• Solicit feedback from users and leadership in order to identify opportunities to improve service levels and satisfaction
• Support in-office and remote users with a variety of technology and software solutions

What We Look For

• 3+ years of technical support experience
• Ability to work in office 3 days a week, on a rotating nights and weekends schedule
• Experience troubleshooting common Microsoft and Apple platform software
• Strong problem solver who takes ownership over resolution
• Ability to prioritize work with minimal supervision
• Friendly, concise, and professional communication
• Ability to thrive in a fast-paced startup environment
• Flexible schedule (possible evenings, weekends, on-call, or overtime)

Benefits

• Comprehensive medical, dental, and vision coverage, with 100% employer-paid premiums for employees and their dependents on select plans
• Company HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits
• Employer-paid life and disability insurance
• 11 observed holidays and PTO plan
• Up to 12 weeks of paid family leave
• Continuing education reimbursement