KYC Operations Analyst

About the role

As a KYC Operations Analyst at MoonPay, you will play a crucial role in conducting comprehensive KYC and enhanced due diligence reviews. Your work will ensure compliance with internal policies and global regulations while assessing financial crime risks and escalating potential cases as needed.

You will collaborate with various teams to resolve complex issues and maintain high-quality standards in a fast-paced environment. Success in this role means effectively managing high volumes of work while contributing to the development of operational processes that enhance the company's identity verification operations.

The salary range for this position is between $60,000 and $100,000, reflecting the company's commitment to competitive compensation.

Skills that matter here

• KYC: This role involves conducting end-to-end KYC reviews to ensure compliance.
• AML: You will assess and mitigate risks related to anti-money laundering regulations.
• compliance operations: The position focuses on maintaining compliance with internal policies and regulations.
• financial crime prevention: You will conduct investigations to identify and escalate potential financial crime risks.

Who this role suits

• Detail-oriented individuals who can follow established procedures accurately.
• Candidates comfortable in a fast-paced operational setting with high productivity expectations.
• Those who have experience in regulated environments and can navigate multiple jurisdictions.
• People who can communicate complex issues clearly and work collaboratively with various teams.

From the employer

What You Will Do:

• Conduct end-to-end KYC and EDD reviews across all customer risk tiers, ensuring compliance with internal policies and global AML/CTF regulations.
• Perform complex EDD investigations on high-risk individuals, including deep analysis of identity, source of funds, and source of wealth.
• Assess financial crime, sanctions, and jurisdictional risk, escalating potential SAR cases with clear, defensible investigative documentation.
• Collaborate with Compliance, Fraud, and FIU teams to resolve complex escalations and maintain consistent risk decisioning.
• Operate effectively in a high-volume environment while maintaining high QA standards and meeting productivity KPIs.
• Act as a KYC/EDD subject matter expert and escalation point for customer-facing and operational teams.
• Develop and maintain operational processes, workflows, and documentation to support scalable identity verification operations.
• Identify operational inefficiencies and propose data-driven solutions to improve quality, speed, and risk controls.
• Deliver project support and training for internal teams and BPO partners.

About You:

• 1+ year of experience working in KYC, AML, compliance operations, or a regulated operational environment, with exposure to customer onboarding or due diligence processes.
• Strong attention to detail and ability to follow defined procedures while producing accurate, well-documented outputs.
• Ability to assess customer information and identify potential risk indicators, escalating issues clearly and appropriately.
• Comfortable working in a high-volume, fast-paced operational setting, including meeting productivity and quality expectations.
• Exposure to enhanced due diligence (EDD), sanctions screening, or financial crime investigations.
• Experience working across multiple jurisdictions or regulatory frameworks.

Benefits & Perks:

• Competitive salary package.
• Equity package: We believe financial freedom starts with our employees, so all employees have ownership at MoonPay.
• Pay for performance equity bonus: Those who drive outsized outcomes receive outsized rewards.
• Moonshot award. We honor exceptional impact - 10 employees twice a year, each earning a $250,000 equity grant.
• Unlimited holidays: We give you the autonomy to choose when to work (and when to switch off).
• Hybrid working schedule: Work fully remotely or your nearest Moonbase, the choice is yours.
• Private Healthcare benefits: To protect you and your loved ones.
• Enhanced parental leave: So you can spend more time with your loved ones without a second thought.
• Annual training budget: We support your training journey every step of the way.
• Home office setup allowance: Create the home office of your dreams.
• Remote working allowance: Those working fully remotely get a little extra for utilities.
• Monthly budget to spend on our products and zero fee crypto transactions: Cultivate your inner DEGEN.
• Employee referral programme: Great people know great people, refer them to receive 10K in USDC.
• Regular remote company offsites: Meet your colleagues regularly for high impact in person sessions and hackathons.
• Working in a disruptive and fast-growing company where excellence is rewarded.