KYC Operations Analyst

About the role

This junior-level role focuses on conducting end-to-end Know Your Customer (KYC) and Enhanced Due Diligence (EDD) reviews for MoonPay's customers. The analyst will ensure adherence to internal policies and global Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) regulations. This includes performing complex investigations into high-risk individuals, analyzing identity, and tracing sources of funds and wealth to identify potential risks.

A key part of the job involves assessing financial crime, sanctions, and jurisdictional risks, with a responsibility to escalate potential Suspicious Activity Report (SAR) cases supported by clear documentation. The analyst will work closely with other Compliance, Fraud, and Financial Intelligence Unit (FIU) teams to resolve complex issues and maintain consistent risk decisions. Success in this position means operating effectively in a fast-paced environment while upholding high quality assurance standards and meeting productivity targets.

Beyond direct review work, the analyst will act as a subject matter expert for KYC/EDD, supporting customer-facing and operational teams. The role also contributes to developing and maintaining operational processes, workflows, and documentation to scale identity verification efforts. Identifying inefficiencies and proposing data-driven solutions to improve quality, speed, and risk controls are also part of the responsibilities, alongside providing project support and training.

The salary for this role ranges from $60,000 to $100,000 annually.

Skills that matter here

• KYC: This role requires conducting end-to-end Know Your Customer reviews and acting as a subject matter expert for these processes.
• AML: The analyst must ensure compliance with global Anti-Money Laundering regulations and assess financial crime risks.
• compliance operations: The position involves working within a regulated operational environment, focusing on customer onboarding and due diligence.
• financial crime prevention: A core duty is assessing financial crime risks, including sanctions and jurisdictional risks, and escalating potential SAR cases.

Who this role suits

• Someone with at least one year of experience in KYC, AML, or compliance operations, particularly with exposure to customer onboarding.
• An individual who demonstrates strong attention to detail and can follow defined procedures to produce accurate, well-documented outputs.
• A candidate comfortable in a high-volume, fast-paced operational setting, capable of meeting productivity and quality expectations.
• A person with experience in enhanced due diligence, sanctions screening, or financial crime investigations, ideally across multiple jurisdictions.

From the employer

What You Will Do:

• Conduct end-to-end KYC and EDD reviews across all customer risk tiers, ensuring compliance with internal policies and global AML/CTF regulations.
• Perform complex EDD investigations on high-risk individuals, including deep analysis of identity, source of funds, and source of wealth.
• Assess financial crime, sanctions, and jurisdictional risk, escalating potential SAR cases with clear, defensible investigative documentation.
• Collaborate with Compliance, Fraud, and FIU teams to resolve complex escalations and maintain consistent risk decisioning.
• Operate effectively in a high-volume environment while maintaining high QA standards and meeting productivity KPIs.
• Act as a KYC/EDD subject matter expert and escalation point for customer-facing and operational teams.
• Develop and maintain operational processes, workflows, and documentation to support scalable identity verification operations.
• Identify operational inefficiencies and propose data-driven solutions to improve quality, speed, and risk controls.
• Deliver project support and training for internal teams and BPO partners.

About You:

• 1+ year of experience working in KYC, AML, compliance operations, or a regulated operational environment, with exposure to customer onboarding or due diligence processes.
• Strong attention to detail and ability to follow defined procedures while producing accurate, well-documented outputs.
• Ability to assess customer information and identify potential risk indicators, escalating issues clearly and appropriately.
• Comfortable working in a high-volume, fast-paced operational setting, including meeting productivity and quality expectations.
• Exposure to enhanced due diligence (EDD), sanctions screening, or financial crime investigations.
• Experience working across multiple jurisdictions or regulatory frameworks.

Benefits & Perks:

• Competitive salary package.
• Equity package: We believe financial freedom starts with our employees, so all employees have ownership at MoonPay.
• Pay for performance equity bonus: Those who drive outsized outcomes receive outsized rewards.
• Moonshot award. We honor exceptional impact - 10 employees twice a year, each earning a $250,000 equity grant.
• Unlimited holidays: We give you the autonomy to choose when to work (and when to switch off).
• Hybrid working schedule: Work fully remotely or your nearest Moonbase, the choice is yours.
• Private Healthcare benefits: To protect you and your loved ones.
• Enhanced parental leave: So you can spend more time with your loved ones without a second thought.
• Annual training budget: We support your training journey every step of the way.
• Home office setup allowance: Create the home office of your dreams.
• Remote working allowance: Those working fully remotely get a little extra for utilities.
• Monthly budget to spend on our products and zero fee crypto transactions: Cultivate your inner DEGEN.
• Employee referral programme: Great people know great people, refer them to receive 10K in USDC.
• Regular remote company offsites: Meet your colleagues regularly for high impact in person sessions and hackathons.
• Working in a disruptive and fast-growing company where excellence is rewarded.