Role in brief
Figure is a fintech company leveraging blockchain technology. The Partnership Support Specialist will facilitate partner onboarding and manage communications to enhance channel sales. Candidates with experience in sales support and proficiency in Salesforce should consider applying.
About the role
As a Partnership Support Specialist at Figure, you will play a crucial role in supporting the partner development and channel sales teams. Your responsibilities will include onboarding contractor partners, maintaining communication between various teams, and ensuring that partner applications are progressing smoothly.
Success in this role involves not only managing the onboarding process but also tracking partner metrics and identifying opportunities for growth. You will need to be proactive in resolving issues and streamlining processes to improve efficiency and scalability within the organization.
The compensation range for this role is $50,000 to $55,000 per year, with additional variable pay.
Skills that matter here
- Salesforce: This role requires comfort with Salesforce to maintain partner records and track performance data.
Who this role suits
- A candidate who is highly organized and detail-oriented.
- Someone who thrives in a fast-paced environment and can manage multiple priorities.
- A person with strong communication skills who can effectively interact with various stakeholders.
- An individual who is process-driven and proactive in identifying and resolving issues.
From the employer
- Support onboarding and activation of contractor partners by coordinating training sessions, system access, and required documentation.
- Maintain communication loops between contractors, Partner Development Managers, Loan Officers, Operations, and Support teams.
- Monitor partner pipelines and identify stalled or incomplete applications.
- Proactively follow up to recover deals and help move applications toward funding.
- Track partner usage and adoption metrics, flagging gaps and surfacing growth opportunities.
- Pull reports, review performance data, and assist in preparing outreach strategies.
- Ensure Salesforce notes, partner records, and activity logs are clean and up to date.
- Support objection handling by providing timely follow-ups and accurate product guidance.
- Escalate operational or compliance-related issues quickly to appropriate internal teams.
- Help standardize onboarding and lifecycle support processes to improve efficiency and scalability.
- 2 - 4 years of experience in sales support, partner success, account coordination, lending operations, or similar role.
- Experience supporting contractor, home improvement, solar, roofing, mortgage, or fintech partners preferred.
- Strong written and verbal communication skills.
- Comfortable using Salesforce or similar CRM systems.
- Highly organized with strong attention to detail.
- Ability to analyze performance data and translate insights into actionable next steps.
- Comfortable managing multiple partners and priorities simultaneously.
- Process-driven and proactive in identifying and resolving issues.
- Compensation Range: $50,000 - $55,000/yr
- Variable: $25,000
- On-target earnings: $75,000 - $80,000/yr
- Company equity in the form of RSUs
- Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
- Company HSA, FSA, Dependent Care, 401k, and commuter benefits
- Employer-funded life and disability insurance coverage
- 11 Observed Holidays & PTO plan
- Up to 12 weeks paid family leave
- Continuing education reimbursement
Questions about this role
What is the remote policy?
This role is fully remote.
What is the seniority level of this position?
The seniority level is not specified.
How do I apply for this position?
Interested candidates can apply through the Figure website.
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