Role in brief
Cryptopay is hiring a B2B Account Manager to manage a portfolio of client accounts, focusing on long-term relationships and identifying growth opportunities. This role suits someone with at least two years of client-facing experience in the payments industry, who can work remotely within EU hours.
About the role
This role involves managing a portfolio of B2B client accounts as the main point of contact. You will be responsible for understanding client business models, identifying opportunities for additional services, and developing strategic account plans. Success in this position means actively monitoring account performance, resolving issues, and driving client satisfaction and revenue growth.
A key part of the work includes leading client reviews, reporting on performance, and conducting strategic planning sessions with clients. You will also contribute to improving account management processes and communication standards to ensure consistency and scalability. This involves providing structured client feedback to internal teams like Product, Compliance, and Operations to support ongoing improvements.
The ideal candidate will have a client-centric mindset and strong relationship-building skills. The company values adaptability and a commercial focus on delivering value to clients. You will work within a team of professionals, with management that uses a data-driven approach and actively listens to feedback.
The annual salary for this position is between $45,000 and $75,000 USD.
Skills that matter here
- Relationship Manager/Account Manager: This role requires proven experience in managing client relationships, specifically within a B2B context.
- payments industry: Experience in the payments sector is necessary to understand client needs and industry dynamics.
- CRM software (e.g., Salesforce): Proficiency with CRM tools is needed to manage client interactions and maintain accurate records.
- crypto processing: Knowledge of crypto processing is an advantage, indicating the nature of the company's services.
- Fluent English: Strong English communication skills are essential for client interactions and internal collaboration.
- analytical and problem-solving skills: These skills are critical for understanding client business models, monitoring performance, and resolving issues.
Who this role suits
- Someone who enjoys building and nurturing long-term client relationships.
- A person with a commercial mindset, focused on identifying growth and upsell opportunities.
- An individual who is proactive in resolving client issues and driving satisfaction.
- A candidate who is comfortable working remotely and collaborating with internal teams to improve processes.
From the employer
- Own and manage a portfolio of client accounts, acting as the primary point of contact and ensuring accurate records in CRM
- Develop a deep understanding of client business models to identify upsell and cross-sell opportunities
- Build and maintain Account Plans for key clients, outlining strategies, success metrics, and risk management
- Lead client reviews, performance reporting, and strategic planning sessions
- Monitor account performance, proactively resolve issues, and drive client satisfaction, retention, and revenue growth
- Enhance account management processes and client communication standards to ensure scalability and consistency
- Provide structured client feedback to Product, Compliance, and Operations teams to support continuous improvement
- 2+ years of proven experience as a Relationship Manager/Account Manager, or in a similar client-facing role within the payments industry, iGaming experience is a plus
- Experience in managing and developing relationships with B2B clients
- Strong analytical and problem-solving skills with great attention to detail
- Excellent presentation and communication abilities
- Adaptability, client-centric mindset, and strong relationship-building skills
- Commercial mindset with a focus on growth and delivering value to clients
- Knowledge of crypto processing is an advantage
- Experience working with CRM software (e.g., Salesforce) and proficiency in using it to manage client interactions and data
- Fluent English, Russian is a plus
- Work in a remote mode in EU working hours
- Strong team of professionals and growth opportunities within the company
- Effective management that listens actively and uses data-driven approach to guide decisions
- Comfortable working conditions.
Questions about this role
What is the remote work policy for this role?
This is a full-time remote position, and candidates must be able to work within EU working hours.
What is the seniority level for this position?
This role is for a middle-seniority professional.
What is the salary range for this position?
The salary for this role ranges from $45,000 to $75,000 USD annually.
Similar jobs
Account Management Team Lead
Account Executive - US
Account Executive - Halliday
Account Executive (Remote)
Onboarding Account Manager - Travel
