Role in brief
Cryptopay is seeking a middle-level Account Manager (B2B) to foster client relationships and provide customized solutions in a remote role. Candidates should have experience in client-facing roles, particularly in the payments industry.
About the role
As an Account Manager at Cryptopay, you will be the main contact for clients, responsible for managing a portfolio and ensuring their needs are met. Your role involves understanding client business models to identify growth opportunities and enhancing account management processes.
You will work closely with a team of professionals, leading client reviews and strategic planning sessions to drive satisfaction and retention. Success in this role means effectively addressing client issues and continuously improving service delivery.
The salary range for this position is between $45,000 and $75,000.
Who this role suits
- Has a proven track record in relationship management or account management, especially in B2B settings.
- Possesses strong analytical skills and attention to detail to resolve client issues effectively.
- Demonstrates excellent communication and presentation skills, adapting to various client needs.
- Holds a client-centric mindset with a focus on delivering value and fostering long-term relationships.
From the employer
- Own and manage a portfolio of client accounts, acting as the primary point of contact and ensuring accurate records in CRM
- Develop a deep understanding of client business models to identify upsell and cross-sell opportunities
- Build and maintain Account Plans for key clients, outlining strategies, success metrics, and risk management
- Lead client reviews, performance reporting, and strategic planning sessions
- Monitor account performance, proactively resolve issues, and drive client satisfaction, retention, and revenue growth
- Enhance account management processes and client communication standards to ensure scalability and consistency
- Provide structured client feedback to Product, Compliance, and Operations teams to support continuous improvement
- 2+ years of proven experience as a Relationship Manager/Account Manager, or in a similar client-facing role within the payments industry, iGaming experience is a plus
- Experience in managing and developing relationships with B2B clients
- Strong analytical and problem-solving skills with great attention to detail
- Excellent presentation and communication abilities
- Adaptability, client-centric mindset, and strong relationship-building skills
- Commercial mindset with a focus on growth and delivering value to clients
- Knowledge of crypto processing is an advantage
- Experience working with CRM software (e.g., Salesforce) and proficiency in using it to manage client interactions and data
- Fluent English, Russian is a plus
- Work in a remote mode in EU working hours
- Strong team of professionals and growth opportunities within the company
- Effective management that listens actively and uses data-driven approach to guide decisions
- Comfortable working conditions.
Questions about this role
What is the remote policy?
This role is remote but requires working during EU hours.
What level of experience is required?
Candidates should have at least 2 years of experience in a client-facing role, preferably in the payments industry.
How do I apply for this position?
You can apply through the Cryptopay website provided in the job listing.
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