Retention Specialist – Middle

SOFTSWISS · website
Remote $58k–$98k middle English B1 2 months ago full-time quality 8.6/10
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Customer.ioHTML
  • Managing 2–3 ongoing engagement projects at the same time, keeping everything on track and well organized
  • Creating and improving multi-channel campaigns (email, SMS, in-app) using Customer.io
  • Setting up and maintaining initiatives that encourage long-term engagement
  • Working closely with technical and product teams to make sure campaigns are set up correctly and work as expected
  • Carefully testing and reviewing campaigns before they go live to avoid mistakes and ensure a smooth user experience
  • Tracking results, learning what works, and suggesting practical improvements
  • Collaborating with copywriters, designers, and content teams to deliver clear, consistent, and high-quality messaging
  • Making sure every campaign meets internal standards and feels thoughtful rather than automated
  • 2+ years of experience in CRM, lifecycle marketing, or retention-focused roles
  • A good understanding of how users move through a product and what keeps them engaged over time
  • Hands-on experience with Customer.io (or similar tools)
  • Someone detail-oriented who enjoys testing, fixing, and improving things
  • Comfortable working with HTML-based emails
  • English level B1 or higher
  • Private insurance (depending on contract type)
  • Paid gym membership
  • Comprehensive Mental Health Program
  • Free English lessons (online)
  • Local language courses
  • Paid time off (PTO)
  • Maternity leave support
  • Referral program rewards
  • Upskilling, internal workshops, and participation in professional conferences and corporate events
Apply now →

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