Senior Account Manager

About the role

This role involves end-to-end management of high-priority institutional client relationships. Responsibilities span from initial onboarding to ongoing account oversight, with a focus on increasing client engagement and trading volume on the Coinbase Prime platform. The Senior Account Manager will identify and pursue opportunities for upsells and cross-sells to expand the business.

A key aspect of this position is internal collaboration. The Senior Account Manager will work closely with various departments, including Sales, Trading, Legal, Compliance, and Operations, to address and resolve complex client requirements. This ensures that client needs are met efficiently and comprehensively, leveraging the expertise of different teams.

Success in this role means not only driving measurable growth in client adoption and revenue but also contributing to the evolution of Coinbase's institutional offerings. By gathering and distilling client feedback, the Senior Account Manager will play a direct part in shaping the product roadmap, ensuring that future developments align with client needs and market demands.

The target annual base salary for this role ranges from $90,000 to $150,000.

Skills that matter here

• managing institutional client relationships: This role requires a minimum of eight years managing institutional clients in financial services, cryptocurrency, or fintech, covering the entire client lifecycle.
• driving measurable growth: A core responsibility is to demonstrate a history of increasing client adoption, trading volume, or revenue through effective account management.
• coordinating across teams: The role involves partnering with various internal departments to resolve client issues and ensure comprehensive support.
• Mandarin: Professional fluency in spoken and written Mandarin is required for effective communication with a segment of the client base.

Who this role suits

• A person with a strong background in institutional financial services or crypto client management.
• Someone who thrives in a collaborative environment, capable of coordinating across multiple internal teams.
• An individual who is proactive in identifying growth opportunities and driving client engagement.
• A professional who can effectively communicate complex product information and gather client feedback to influence product development.

From the employer

• Own a book of high-priority institutional client relationships end-to-end, from onboarding through ongoing account management.
• Drive client adoption and trading volume growth by identifying upsell and cross-sell opportunities.
• Partner with Sales, Trading, Legal, Compliance, and Operations to resolve complex client needs.
• Lead product demonstrations and technical walkthroughs with clients.
• Execute disciplined pipeline and account management in CRM.
• Shape Coinbase's institutional product roadmap by distilling client feedback.

• 8+ years managing institutional client relationships in financial services, cryptocurrency exchanges, or fintech.
• Track record of driving measurable growth in client adoption, trading volume, or revenue.
• Direct experience managing full client lifecycles for institutional products.
• Proven ability to coordinate across teams to resolve complex client issues.
• Professional fluency in Mandarin (spoken and written) in addition to English.

• Target annual base salary range: $90K-$150K.
• Total compensation may include equity and bonus eligibility and benefits (medical, dental, vision).
• Commitment to Equal Opportunity Employer.
• Reasonable accommodations provided for individuals with disabilities.