Role in brief
Coinbase seeks a Senior Account Manager to oversee key institutional client relationships and boost adoption of their Prime platform. Candidates with extensive experience in financial services and strong Mandarin skills should consider applying.
✓ Direct apply: you message the hiring person by email. No ATS.
About the role
In this role, you will be responsible for managing a portfolio of high-priority institutional clients from onboarding to ongoing support. Your focus will be on enhancing client adoption and driving trading volume growth by identifying opportunities for upselling and cross-selling.
You will collaborate with various teams, including Sales, Trading, and Compliance, to address complex client needs and ensure a seamless experience. Your insights will also contribute to shaping Coinbase's institutional product roadmap based on client feedback.
The salary range for this position is between $90,000 and $150,000, with potential for additional compensation through equity and bonuses.
Who this role suits
- You have over eight years of experience managing institutional client relationships.
- You are adept at driving measurable growth in client adoption and revenue.
- You possess strong coordination skills to resolve complex issues across teams.
- You are fluent in Mandarin and English, which is essential for client communication.
From the employer
- Own a book of high-priority institutional client relationships end-to-end, from onboarding through ongoing account management.
- Drive client adoption and trading volume growth by identifying upsell and cross-sell opportunities.
- Partner with Sales, Trading, Legal, Compliance, and Operations to resolve complex client needs.
- Lead product demonstrations and technical walkthroughs with clients.
- Execute disciplined pipeline and account management in CRM.
- Shape Coinbase's institutional product roadmap by distilling client feedback.
- 8+ years managing institutional client relationships in financial services, cryptocurrency exchanges, or fintech.
- Track record of driving measurable growth in client adoption, trading volume, or revenue.
- Direct experience managing full client lifecycles for institutional products.
- Proven ability to coordinate across teams to resolve complex client issues.
- Professional fluency in Mandarin (spoken and written) in addition to English.
- Target annual base salary range: $90K-$150K.
- Total compensation may include equity and bonus eligibility and benefits (medical, dental, vision).
- Commitment to Equal Opportunity Employer.
- Reasonable accommodations provided for individuals with disabilities.
Questions about this role
Is this position remote?
Yes, this role is remote.
What is the seniority level of this position?
This is a senior-level position.
How do I apply for this role?
You can apply through the Coinbase careers website.
✓ Direct apply: you message the hiring person by email. No ATS.