Role in brief
Coinbase seeks a Senior Account Manager to oversee key institutional client relationships for its Prime platform. This role involves driving client adoption, identifying growth opportunities, and coordinating with internal teams. Candidates with extensive experience in institutional financial services and fluency in both English and Mandarin should apply.
About the role
This role focuses on managing a portfolio of high-priority institutional client relationships from initial onboarding through ongoing account management. The Senior Account Manager is responsible for increasing client engagement and trading volume on the Coinbase Prime platform by identifying and pursuing upsell and cross-sell opportunities. Success in this position means consistently driving client adoption and revenue growth.
The position requires close collaboration with various internal departments, including Sales, Trading, Legal, Compliance, and Operations, to address and resolve complex client requirements. This involves leading product demonstrations and technical walkthroughs to ensure clients fully leverage the platform's capabilities. A key aspect of the role is maintaining organized pipeline and account management within CRM systems.
Beyond direct client management, this role contributes to the evolution of Coinbase's institutional product offerings. The Senior Account Manager will gather and distill client feedback, translating it into actionable insights that help shape the product roadmap. This ensures that client needs are integrated into future platform developments, enhancing the overall client experience and platform utility.
The target annual base salary for this position ranges from $90,000 to $150,000, with total compensation potentially including equity, bonus eligibility, and benefits.
Skills that matter here
- managing institutional client relationships: This role requires end-to-end management of high-priority institutional client accounts within financial services, cryptocurrency, or fintech.
- driving measurable growth: A core responsibility is to increase client adoption, trading volume, and revenue for the Coinbase Prime platform.
- managing full client lifecycles for institutional products: The position involves overseeing clients from onboarding through ongoing support and development.
- coordinating across teams: This role requires partnering with various internal departments like Sales, Legal, and Operations to resolve complex client issues.
- Mandarin (spoken and written): Professional fluency in Mandarin is required to effectively communicate with a segment of the institutional client base.
- English: Professional fluency in English is required for all communication and documentation.
Who this role suits
- A person with a strong background in institutional financial services or fintech, specifically in client relationship management.
- Someone who thrives on driving business growth and can identify opportunities to expand client engagement and revenue.
- An individual who is adept at navigating complex client needs and coordinating solutions across multiple internal teams.
- A professional who can effectively communicate technical information and product features to sophisticated institutional clients.
From the employer
- Own a book of high-priority institutional client relationships end-to-end, from onboarding through ongoing account management.
- Drive client adoption and trading volume growth by identifying upsell and cross-sell opportunities.
- Partner with Sales, Trading, Legal, Compliance, and Operations to resolve complex client needs.
- Lead product demonstrations and technical walkthroughs with clients.
- Execute disciplined pipeline and account management in CRM.
- Shape Coinbase's institutional product roadmap by distilling client feedback.
- 8+ years managing institutional client relationships in financial services, cryptocurrency exchanges, or fintech.
- Track record of driving measurable growth in client adoption, trading volume, or revenue.
- Direct experience managing full client lifecycles for institutional products.
- Proven ability to coordinate across teams to resolve complex client issues.
- Professional fluency in Mandarin (spoken and written) in addition to English.
- Target annual base salary range: $90K-$150K.
- Total compensation may include equity and bonus eligibility and benefits (medical, dental, vision).
- Commitment to Equal Opportunity Employer.
- Reasonable accommodations provided for individuals with disabilities.
Questions about this role
What is the remote work policy for this role?
This is a remote position, as Coinbase operates as a remote-first company.
What level of experience is required for this position?
This is a senior-level role, requiring 8+ years of experience managing institutional client relationships.
Are there any specific language requirements?
Yes, professional fluency in both spoken and written Mandarin is required, in addition to English.