Senior Onboarding Analyst

About the role

This role focuses on leading the onboarding and due diligence for Bvnk's corporate clients, ensuring adherence to compliance and risk management best practices. The Senior Onboarding Analyst will manage the entire customer application lifecycle, resolve bottlenecks, and verify intricate documentation for multi-jurisdictional entities. This involves a deep dive into complex corporate structures to identify Ultimate Beneficial Owners and Directors, aligning all findings with internal policies.

A key part of the position involves performing Quality Assurance reviews on collected documentation and conducting advanced screening, including Enhanced Due Diligence checks for sanctions, PEPs, and adverse media. The analyst will serve as the primary escalation point for complex or ambiguous matches, making critical, risk-based decisions and providing clear rationales for strategic actions. This requires a strong understanding of relevant laws, regulations, and industry best practices.

The Senior Onboarding Analyst will also contribute to strategic process improvements for onboarding workflows, collaborating with various teams to enhance efficiency, compliance, and the overall customer experience. Additionally, the role includes providing oversight and mentorship on merchant onboarding across different products, ensuring consistent process application and supporting team cross-training.

The salary for this position ranges from $32,000 to $54,000 USD.

Skills that matter here

• B2B (corporate) customer onboarding: This role requires leading the onboarding process for high-value corporate clients, ensuring compliance and risk management.
• KYC/AML onboarding practices: A good understanding of these practices is essential for conducting due diligence and ensuring regulatory adherence.
• Complex ownership structures: The role involves deconstructing and analyzing intricate corporate structures to identify beneficial owners and directors.
• Legal entity types: Experience onboarding various legal entities like private limited companies, partnerships, trusts, and foundations is necessary.
• Research and analytical skills: These skills are critical for identifying UBOs, assessing corporate documentation, and conducting advanced due diligence.
• Organizational and time management skills: These are needed to manage multiple onboarding cases simultaneously in a fast-paced environment.

Who this role suits

• Someone with at least three years of experience in B2B corporate onboarding within payments, fintech, or crypto.
• An individual comfortable working under pressure in a high-growth environment, maintaining high standards for accuracy and compliance.
• A person with strong research and analytical capabilities, particularly in deconstructing complex corporate structures.
• A professional who can act as a subject matter expert, making risk-based decisions and driving process improvements.

From the employer

Key Areas of Responsibilities:

• Lead and optimize the onboarding and due diligence process for complex, high-value Corporate clients, ensuring strict adherence to best practices in onboarding, compliance, and risk management.
• Drive the end-to-end Corporate customer application lifecycle, proactively resolving bottlenecks and managing the verification of intricate documentation for multi-jurisdictional entities.
• Deconstruct and analyze complex corporate structures to accurately identify Ultimate Beneficial Owners (UBOs) and Directors, ensuring all details are gathered in strict alignment with internal policies.
• Perform Quality Assurance (QA) reviews on documentation collected for Corporate applications, ensuring compliance with company policies and evolving regulatory requirements.
• Conduct advanced screening and Enhanced Due Diligence (EDD) checks (e.g., Sanctions, PEPs, Adverse Media), serving as the primary escalation point to resolve complex or ambiguous matches.
• Act as a subject matter expert to ensure team compliance with all relevant laws, regulations, and internal standards, while actively monitoring and integrating external industry best practices.
• Make critical, risk-based decisions regarding complex investigations and escalations, providing clear rationale and following through on appropriate strategic actions.
• Design and implement strategic process improvements to onboarding workflows, collaborating with cross-functional teams to enhance operational efficiency, compliance, and the overall customer experience.
• Provide oversight and mentorship on the onboarding of merchants on the BVNK platform across various products, ensuring processes are applied consistently and driving team cross-training.

What we need from you:

• Fluent in English, with strong written and verbal communication skills.
• Minimum 3 years of experience in B2B (corporate) customer onboarding within the payments, fintech, or crypto industry.
• Previous experience in a fintech or payments environment, with a good understanding of KYC/AML onboarding practices.
• Demonstrated experience onboarding clients with complex ownership structures and from high-risk industries.
• Proven ability to onboard and manage various legal entity types, including private limited companies, partnerships, trusts, and foundations.
• Strong research and analytical skills, with the ability to identify UBOs and assess corporate documentation.
• Ability to work under pressure in a fast-paced, high-growth environment while maintaining high standards for accuracy, productivity, and compliance.
• Comfortable managing multiple onboarding cases simultaneously, with strong organizational and time management skills.

What you can expect from us:

• Fair and competitive salary at every stage of your growth.
• Meaningful ownership in the business through our employee option scheme.
• Flexible working hours, with hybrid working at its heart.
• A culture built on passionate growth minded people.
• A flexible approach to holiday.
• Opportunities to travel to our offices around the world, in locations such as London and Cape Town, to collaborate with your colleagues.
• An open and creative environment where you can help us define the future of BVNK, its culture, and its opportunity sets.