Account Director

About the role

In the role of Account Director at Superside, you will oversee the relationships with 5 to 10 enterprise customers. Your focus will be on driving retention and expansion while ensuring the delivery of high-quality creative solutions. This position requires strong collaboration with senior stakeholders and a proactive approach to managing account health and performance.

Superside is an AI-powered creative company that partners with over 500 brands to enhance their marketing and creative functions. As part of a fully remote team of over 700 professionals across 60 countries, you will be part of a culture that values high performance and low ego. Success in this role means effectively translating customer goals into scalable programs and fostering strong relationships within a complex organizational landscape.

The salary range for this position is $65,000 to $110,000 USD, reflecting the seniority and responsibilities of the role.

Who this role suits

• Has 5 to 10 years of experience in account management or client services, particularly in creative or digital sectors.
• Demonstrates strong commercial acumen and a proven ability to manage and grow enterprise accounts.
• Possesses excellent communication skills and a structured, solution-oriented approach.
• Thrives in a remote work environment and is comfortable collaborating with a diverse, global team.

From the employer

• Own the end-to-end relationship for 5–10 enterprise customers, driving retention, expansion, and executive trust.
• Develop and execute account growth strategies, identifying upgrade and expansion opportunities.
• Lead renewals and commercial negotiations in partnership with leadership.
• Build strong relationships with senior stakeholders and procurement teams.
• Translate customer goals into scalable creative programs and solutions.
• Partner with Project Managers and Producers to ensure seamless delivery across workstreams.
• Act as the senior escalation point, resolving issues quickly and maintaining customer confidence.
• Monitor account health, burn rates, and pacing to ensure performance and profitability.
• Develop ROI-driven business cases that demonstrate the value of Superside’s model.
• Identify opportunities to leverage AI and automation to improve customer outcomes.
• Coach and develop PMs and Producers to raise the bar on delivery and customer management.
• Partner with Creative, Product, and Operations to align on resourcing and execution.

• 5–10+ years of experience in account management or client services in creative, marketing, or digital environments.
• Proven track record of managing and growing enterprise or high-value global accounts.
• 3–5+ years in an account leadership role (e.g., Senior Account Manager, Group Account Manager, or equivalent).
• Strong commercial acumen with ownership of revenue, retention, and growth targets.
• Experience working with enterprise, SaaS, D2C, or B2B clients.
• Proven ability to manage senior stakeholders and navigate complex organizations.
• Experience leading and developing cross-functional teams.
• Strong operational mindset with the ability to scale delivery while maintaining quality.
• Ability to translate business objectives into actionable programs and outcomes.
• Excellent communication skills with a structured, solution-oriented approach.

• Remote-first work environment.
• Join a global team of 60+ nationalities.
• High performance, low ego culture.
• Opportunities for mentorship and career growth.
• Competitive salary range of $65,000 – $110,000 USD.