Account Director

About the role

This Account Director role involves full ownership of relationships with 5-10 enterprise customers. The core responsibility is to ensure client retention and identify opportunities for account expansion, working to increase revenue and achieve growth targets. This includes leading commercial negotiations and renewals, and building trust with senior client stakeholders and procurement teams.

A key aspect of the role is translating customer objectives into effective creative programs. This requires partnering with internal Project Managers and Producers to ensure seamless delivery across various workstreams. The Account Director also acts as a primary escalation point for clients, resolving issues to maintain confidence and account health.

Success in this position means consistently demonstrating the value of Superside's creative model through ROI-driven business cases. The role also involves monitoring account performance, burn rates, and pacing to ensure profitability. Candidates should be adept at coaching internal teams to enhance delivery and customer management, and collaborating with creative, product, and operations departments on resource alignment.

The salary for this position ranges from $65,000 to $110,000 USD.

Skills that matter here

• account management: This role requires 5-10+ years of experience in managing client relationships, specifically within creative, marketing, or digital environments.
• client services: Candidates should have a background in providing services to clients, with a focus on enterprise or high-value global accounts.
• commercial acumen: The position demands strong business insight, with direct responsibility for revenue, retention, and growth targets.
• stakeholder management: The role involves managing relationships with senior client stakeholders and navigating complex organizational structures.
• team leadership: Experience in leading and developing cross-functional teams, including Project Managers and Producers, is necessary.
• operational mindset: The ideal candidate can scale delivery processes while maintaining quality customer service.

Who this role suits

• A professional with a proven history of managing and growing high-value enterprise accounts.
• Someone who excels at building trust with senior client contacts and leading commercial negotiations.
• An individual who can translate complex business objectives into actionable creative strategies.
• A leader capable of coaching internal teams and collaborating across departments to ensure successful project delivery.

From the employer

• Own the end-to-end relationship for 5–10 enterprise customers, driving retention, expansion, and executive trust.
• Develop and execute account growth strategies, identifying upgrade and expansion opportunities.
• Lead renewals and commercial negotiations in partnership with leadership.
• Build strong relationships with senior stakeholders and procurement teams.
• Translate customer goals into scalable creative programs and solutions.
• Partner with Project Managers and Producers to ensure seamless delivery across workstreams.
• Act as the senior escalation point, resolving issues quickly and maintaining customer confidence.
• Monitor account health, burn rates, and pacing to ensure performance and profitability.
• Develop ROI-driven business cases that demonstrate the value of Superside’s model.
• Identify opportunities to leverage AI and automation to improve customer outcomes.
• Coach and develop PMs and Producers to raise the bar on delivery and customer management.
• Partner with Creative, Product, and Operations to align on resourcing and execution.

• 5–10+ years of experience in account management or client services in creative, marketing, or digital environments.
• Proven track record of managing and growing enterprise or high-value global accounts.
• 3–5+ years in an account leadership role (e.g., Senior Account Manager, Group Account Manager, or equivalent).
• Strong commercial acumen with ownership of revenue, retention, and growth targets.
• Experience working with enterprise, SaaS, D2C, or B2B clients.
• Proven ability to manage senior stakeholders and navigate complex organizations.
• Experience leading and developing cross-functional teams.
• Strong operational mindset with the ability to scale delivery while maintaining quality.
• Ability to translate business objectives into actionable programs and outcomes.
• Excellent communication skills with a structured, solution-oriented approach.

• Remote-first work environment.
• Join a global team of 60+ nationalities.
• High performance, low ego culture.
• Opportunities for mentorship and career growth.
• Competitive salary range of $65,000 – $110,000 USD.