Senior Account Manager

About the role

This Senior Account Manager role involves taking full ownership of client relationships within a dedicated portfolio. You will be responsible for ensuring client retention, managing renewals, and identifying growth opportunities within established commercial guidelines. A key part of the role is to act as the primary point of contact for clients, building trust and proactively addressing any potential issues.

The position requires close collaboration with internal Project Managers to ensure that creative deliveries are consistently high quality and meet client expectations. You will also monitor account performance, track revenue, and provide forecasting data to leadership. Success in this role means effectively translating client goals into structured creative programs and leveraging performance data to support business reviews and renewal discussions.

This is a remote position within a global company that emphasizes a fast-paced, high-trust work environment. Candidates should be adept at balancing strategic thinking with daily operational tasks, and comfortable working with cross-functional teams to align on delivery and account strategies. The company values individuals who can clearly communicate how creative outputs contribute to business outcomes.

The salary for this Senior Account Manager position is between $92,000 and $161,000 USD.

Skills that matter here

• account management: This role requires 5+ years of experience in managing client portfolios, focusing on retention and renewals.
• client services: Candidates should have a background in providing service to clients within creative, digital, or professional settings.
• stakeholder management: The role involves building and maintaining strong relationships with senior clients and internal teams.
• commercial conversations: You will be responsible for leading discussions around renewals and growth within defined financial frameworks.
• data: Comfort using data is necessary to inform account decisions, forecasting, and client performance reviews.
• communication skills in English: Strong verbal and written communication is essential for connecting delivery to client business outcomes.

Who this role suits

• Someone with a proven track record of nurturing client relationships and driving repeat business.
• An individual who can effectively bridge client needs with internal delivery capabilities.
• A professional who is comfortable using data to inform decisions and demonstrate value.
• A proactive problem-solver who can identify and mitigate risks early in client engagements.

From the employer

• Own the end-to-end relationship for a portfolio of clients, ensuring retention and strong stakeholder trust.
• Manage renewals and support moderate growth opportunities within defined commercial frameworks.
• Guide Project Managers to ensure smooth delivery and consistent quality across engagements.
• Monitor account health, revenue performance, and provide forecasting inputs to senior leadership.
• Identify and resolve risks early, acting as the main point of escalation for your accounts.
• Translate customer goals into clear, structured creative programs.
• Use performance data and insights to support QBRs and renewal conversations.
• Maintain a strong understanding of Superside’s services to identify value-driving opportunities.
• Partner with cross-functional teams to ensure alignment on delivery and account strategy.

• 5+ years of experience in account management or client services within creative, digital, or professional services environments.
• Experience managing and retaining client accounts with ownership of renewals.
• Ability to lead commercial conversations within defined pricing and deal structures.
• Strong stakeholder management skills, with experience working with senior clients.
• Ability to balance strategic thinking with day-to-day execution.
• Experience working with cross-functional teams such as Project Managers and Producers.
• Comfort using data to inform account decisions and forecasting.
• Strong communication skills in English, with the ability to connect delivery to business outcomes.

• Remote-first work environment.
• Join a global team of 60+ nationalities.
• Work in a fast-paced, high-trust environment.
• Opportunities for mentorship and career growth.