Role in brief
Superside is looking for a Senior Account Manager to oversee client portfolios in a remote setting. This role is suitable for candidates with extensive experience in account management within creative or digital sectors.
About the role
In this role, you will manage and grow client relationships, ensuring high-quality service delivery and building trust with stakeholders. You will be responsible for account health, revenue performance, and guiding project managers to meet client needs effectively.
Superside operates as a fully remote company with a diverse team spread across over 60 countries. Success in this position means effectively translating client goals into structured creative programs while collaborating with various teams to ensure alignment and quality.
The salary range for this role is between $92,000 and $161,000.
Who this role suits
- A professional with over five years of experience in account management or client services.
- Someone who is comfortable leading commercial discussions and managing client renewals.
- An individual with strong communication skills and the ability to connect creative delivery to business outcomes.
- A team player who thrives in a fast-paced, remote work environment.
From the employer
- Own the end-to-end relationship for a portfolio of clients, ensuring retention and strong stakeholder trust.
- Manage renewals and support moderate growth opportunities within defined commercial frameworks.
- Guide Project Managers to ensure smooth delivery and consistent quality across engagements.
- Monitor account health, revenue performance, and provide forecasting inputs to senior leadership.
- Identify and resolve risks early, acting as the main point of escalation for your accounts.
- Translate customer goals into clear, structured creative programs.
- Use performance data and insights to support QBRs and renewal conversations.
- Maintain a strong understanding of Superside’s services to identify value-driving opportunities.
- Partner with cross-functional teams to ensure alignment on delivery and account strategy.
- 5+ years of experience in account management or client services within creative, digital, or professional services environments.
- Experience managing and retaining client accounts with ownership of renewals.
- Ability to lead commercial conversations within defined pricing and deal structures.
- Strong stakeholder management skills, with experience working with senior clients.
- Ability to balance strategic thinking with day-to-day execution.
- Experience working with cross-functional teams such as Project Managers and Producers.
- Comfort using data to inform account decisions and forecasting.
- Strong communication skills in English, with the ability to connect delivery to business outcomes.
- Remote-first work environment.
- Join a global team of 60+ nationalities.
- Work in a fast-paced, high-trust environment.
- Opportunities for mentorship and career growth.
Questions about this role
Is this position remote?
Yes, this is a fully remote role.
What is the level of experience required?
Candidates should have over five years of experience in account management or client services.
How do I apply for this position?
Interested candidates can apply through the Superside website.