Role in brief
Superside, an AI-powered creative company, is hiring a Senior Account Manager to manage a client portfolio. This role involves ensuring client retention, guiding project delivery, and identifying growth opportunities. Candidates with five or more years of account management experience in creative or professional services, who can balance strategic thinking with daily execution, should consider applying.
About the role
This Senior Account Manager role focuses on managing a dedicated portfolio of client relationships. The core responsibility is to ensure client retention and build strong trust with stakeholders. This involves overseeing renewals, identifying growth opportunities within established commercial guidelines, and acting as the primary point of contact for any account escalations. The role requires translating client objectives into structured creative programs and using performance data to inform business reviews and renewal discussions.
A key aspect of the position is guiding Project Managers to ensure consistent quality and smooth delivery across all client engagements. The Account Manager will monitor account health and revenue performance, providing forecasting data to leadership. This requires a strong understanding of Superside's service offerings to identify opportunities that add value for clients. Collaboration with various internal teams is essential to align on delivery and overall account strategy.
Success in this role means maintaining a healthy client portfolio, achieving retention targets, and supporting moderate growth. It involves proactively identifying and resolving risks, demonstrating strong stakeholder management, and effectively communicating how creative delivery contributes to business outcomes. The ideal candidate will be able to balance strategic oversight with the demands of day-to-day account execution in a remote, fast-paced environment.
The listed salary range for this position is between $92,000 and $161,000 USD per year.
Skills that matter here
- account management: This role requires managing and retaining client accounts, including ownership of renewals.
- client services: The position involves providing service to clients within creative, digital, or professional service contexts.
- stakeholder management: This skill is crucial for working with senior clients and building trust.
- communication skills: Strong communication in English is needed to connect delivery to business outcomes.
- data: The role uses data to inform account decisions, forecasting, and support client discussions.
- cross-functional teams: The position involves partnering with internal teams like Project Managers and Producers.
Who this role suits
- A person with five or more years of experience managing client accounts in creative or professional services.
- Someone who can lead commercial discussions and manage renewals within defined pricing structures.
- An individual adept at balancing strategic oversight with daily operational tasks.
- A professional comfortable using data to inform decisions and capable of working with diverse international teams.
From the employer
- Own the end-to-end relationship for a portfolio of clients, ensuring retention and strong stakeholder trust.
- Manage renewals and support moderate growth opportunities within defined commercial frameworks.
- Guide Project Managers to ensure smooth delivery and consistent quality across engagements.
- Monitor account health, revenue performance, and provide forecasting inputs to senior leadership.
- Identify and resolve risks early, acting as the main point of escalation for your accounts.
- Translate customer goals into clear, structured creative programs.
- Use performance data and insights to support QBRs and renewal conversations.
- Maintain a strong understanding of Superside’s services to identify value-driving opportunities.
- Partner with cross-functional teams to ensure alignment on delivery and account strategy.
- 5+ years of experience in account management or client services within creative, digital, or professional services environments.
- Experience managing and retaining client accounts with ownership of renewals.
- Ability to lead commercial conversations within defined pricing and deal structures.
- Strong stakeholder management skills, with experience working with senior clients.
- Ability to balance strategic thinking with day-to-day execution.
- Experience working with cross-functional teams such as Project Managers and Producers.
- Comfort using data to inform account decisions and forecasting.
- Strong communication skills in English, with the ability to connect delivery to business outcomes.
- Remote-first work environment.
- Join a global team of 60+ nationalities.
- Work in a fast-paced, high-trust environment.
- Opportunities for mentorship and career growth.
Questions about this role
What is the remote work policy for this role?
This is a fully remote position within a company that operates across 60+ countries and 13 time zones.
What level of experience is required for this position?
Candidates should have at least 5 years of experience in account management or client services.
What is the salary range for this position?
The salary for this role ranges from $92,000 to $161,000 USD annually.
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