Account Management Team Lead

About the role

This role involves leading the Account Management team at Cryptopay, focusing on client experience and commercial success. The Team Lead will oversee daily operations, ensure high-quality client service, and manage a portfolio of strategic clients. Responsibilities include building strong client relationships, monitoring account performance, and acting as an escalation point for complex issues. The position requires establishing structured account management processes and collaborating with internal teams to ensure service delivery.

A key aspect of this leadership position is developing and mentoring Account Managers through performance reviews and coaching. The Team Lead will support the team in identifying growth opportunities, driving revenue through upselling, cross-selling, and renewals. This involves analyzing client performance data to provide actionable insights to senior management, while also ensuring all activities comply with company policies and regulatory requirements.

Success in this role means maintaining high client engagement and satisfaction, contributing to revenue growth, and fostering a high-performing account management function. The ideal candidate will possess a strong commercial mindset, proven leadership skills, and the ability to navigate complex client situations within a dynamic environment. The role offers exposure to global clients and industry events within the fintech and cryptocurrency sectors.

The annual salary for this position ranges from $63,250 to $109,250 USD.

Skills that matter here

• payments industry: The role requires understanding payment ecosystems and merchant operations to manage client accounts effectively.
• high-risk industries: Experience in sectors like iGaming is needed to navigate the specific challenges of Cryptopay's client base.
• leadership experience: This position involves managing, mentoring, and developing a team of Account Managers.
• commercial mindset: The role focuses on driving revenue through upselling, cross-selling, and renewals with strategic clients.
• client relationship management: Building and maintaining strong relationships with key clients is central to ensuring satisfaction and engagement.
• Fluent English and Russian: Both languages are required for effective communication with clients and internal stakeholders.

Who this role suits

• A person with 5+ years in the payments industry, specifically with high-risk clients.
• Someone who has led client-facing teams for at least 2 years, focused on mentorship and development.
• An individual with a strong commercial drive, adept at identifying and pursuing revenue growth opportunities.
• A professional who is resilient, adaptable, and capable of managing complex client issues while maintaining compliance.

From the employer

• Lead and oversee the daily operations of the Account Management team, ensuring effective portfolio management and consistent delivery of high-quality client service.
• Manage, mentor, and develop Account Managers through regular performance reviews, coaching, and professional guidance.
• Build and maintain strong relationships with key and strategic clients, ensuring high engagement, proactive communication, and exceptional client satisfaction.
• Monitor account performance and growth opportunities, supporting the team in driving revenue through upselling, cross-selling, and renewals.
• Act as the primary escalation point for complex client issues, coordinating with internal teams to ensure timely and effective resolutions.
• Establish and maintain structured account management processes, including reporting, account planning, and CRM documentation.
• Collaborate with Sales, Product, Operations, and Compliance teams to ensure seamless service delivery and alignment with client needs.
• Analyze client performance data and deliver actionable insights and reports to senior management.
• Ensure all account management activities comply with internal policies, procedures, and regulatory requirements.

• 5+ years of experience in the payments industry, with a strong understanding of payment ecosystems and merchant operations.
• 3+ years of experience working with high-risk industries, preferably within iGaming or similar verticals.
• 2+ years of leadership experience, managing or mentoring Account Managers or client-facing teams.
• Strong commercial mindset with a focus on revenue growth, upselling, and cross-selling.
• Proven leadership and team management skills, with the ability to motivate and develop high-performing teams.
• Strong client relationship management skills and a proactive approach to problem-solving.
• Excellent communication and interpersonal skills, with the ability to interact confidently with clients and internal stakeholders.
• Strong analytical and strategic thinking, able to interpret data and identify opportunities for account growth.
• Resilience and adaptability, comfortable managing complex client situations and dynamic environments.
• Fluent English and Russian.
• Willingness to travel for business, including industry conferences and client meetings.

• Work at the intersection of fintech and cryptocurrency innovation.
• Join a fast-growing international team.
• Collaborate with leading companies in the payments and digital assets ecosystem.
• Opportunity to build and lead a high-performing account management function.
• Exposure to global clients and industry events.