Account Management Team Lead

About the role

This role focuses on leading Cryptopay's Account Management function, ensuring clients receive high-quality service while driving revenue growth. The team lead will manage daily operations, including portfolio management, and act as the primary escalation point for complex client issues. Success in this position means maintaining strong client relationships, proactively communicating, and achieving exceptional client satisfaction.

A key part of this leadership position involves mentoring and developing Account Managers through performance reviews and coaching. The team lead will monitor account performance, identify growth opportunities, and support the team in upselling, cross-selling, and renewals. This requires a strong commercial mindset and the ability to interpret data to identify areas for account expansion.

The role also involves establishing structured account management processes, including reporting and CRM documentation. Collaboration with internal teams such as Sales, Product, Operations, and Compliance is essential to ensure seamless service delivery and alignment with client needs. The team lead will analyze client performance data to provide actionable insights to senior management, ensuring all activities comply with company policies and regulatory requirements.

The salary for this position ranges from $63,250 to $109,250 USD annually.

Skills that matter here

• payments industry: The role requires at least five years of experience in this sector, demonstrating an understanding of payment ecosystems and merchant operations.
• high-risk industries: Candidates need at least three years of experience working with these sectors, such as iGaming, to manage specific client needs.
• leadership experience: At least two years of experience managing or mentoring client-facing teams is necessary for this team lead position.
• commercial mindset: This skill is crucial for focusing on revenue growth, identifying upselling and cross-selling opportunities, and driving renewals.
• client relationship management skills: The role demands a proactive approach to building and maintaining strong relationships with key and strategic clients.
• Fluent English and Russian: Proficiency in both languages is required for effective communication with a diverse client base and internal stakeholders.

Who this role suits

• A person who thrives on mentoring and developing team members to achieve their full potential.
• Someone with a proven track record of driving revenue growth through strategic client engagement and identifying commercial opportunities.
• An individual who is comfortable navigating complex client situations and dynamic environments with resilience and adaptability.
• A professional who excels at collaborating with various internal departments to ensure cohesive service delivery and client satisfaction.

From the employer

• Lead and oversee the daily operations of the Account Management team, ensuring effective portfolio management and consistent delivery of high-quality client service.
• Manage, mentor, and develop Account Managers through regular performance reviews, coaching, and professional guidance.
• Build and maintain strong relationships with key and strategic clients, ensuring high engagement, proactive communication, and exceptional client satisfaction.
• Monitor account performance and growth opportunities, supporting the team in driving revenue through upselling, cross-selling, and renewals.
• Act as the primary escalation point for complex client issues, coordinating with internal teams to ensure timely and effective resolutions.
• Establish and maintain structured account management processes, including reporting, account planning, and CRM documentation.
• Collaborate with Sales, Product, Operations, and Compliance teams to ensure seamless service delivery and alignment with client needs.
• Analyze client performance data and deliver actionable insights and reports to senior management.
• Ensure all account management activities comply with internal policies, procedures, and regulatory requirements.

• 5+ years of experience in the payments industry, with a strong understanding of payment ecosystems and merchant operations.
• 3+ years of experience working with high-risk industries, preferably within iGaming or similar verticals.
• 2+ years of leadership experience, managing or mentoring Account Managers or client-facing teams.
• Strong commercial mindset with a focus on revenue growth, upselling, and cross-selling.
• Proven leadership and team management skills, with the ability to motivate and develop high-performing teams.
• Strong client relationship management skills and a proactive approach to problem-solving.
• Excellent communication and interpersonal skills, with the ability to interact confidently with clients and internal stakeholders.
• Strong analytical and strategic thinking, able to interpret data and identify opportunities for account growth.
• Resilience and adaptability, comfortable managing complex client situations and dynamic environments.
• Fluent English and Russian.
• Willingness to travel for business, including industry conferences and client meetings.

• Work at the intersection of fintech and cryptocurrency innovation.
• Join a fast-growing international team.
• Collaborate with leading companies in the payments and digital assets ecosystem.
• Opportunity to build and lead a high-performing account management function.
• Exposure to global clients and industry events.