Bilingual Inside Sales Agent (Spanish)

About the role

This role focuses on guiding clients through debt settlement, requiring both inbound and proactive outbound calls to company-provided leads. The agent will assess client finances, educate them on the debt settlement process, and clearly outline terms and conditions. Success in this position means consistently meeting or exceeding monthly sales targets while adhering to all relevant laws and company policies.

A core part of the work involves maintaining accurate client interaction records within the CRM system and staying current with industry changes. The ideal candidate will be adept at explaining complex financial concepts clearly and building rapport with clients to help them make informed decisions about their financial future.

The team values driven, coachable professionals who can thrive in a fast-paced, high-volume environment. This position offers opportunities for career growth within a company recognized for its workplace culture and commitment to employee development, including paid training to support new hires from the start.

The base salary for this position ranges from $63,250 to $109,250 annually, with additional uncapped commission potential.

Skills that matter here

• CRM systems: The role requires maintaining detailed records of client interactions and agreements within the company's CRM system.
• call center technology: Proficiency in call center technology is essential for handling both inbound calls and proactively reaching out to leads.
• Google Workspace: Proficiency in Google Workspace is needed for daily tasks and communication.
• email communication: The role involves managing customer inquiries and communicating effectively via email.
• internet navigation: Efficient internet navigation is required for various tasks, including managing customer inquiries and staying updated on industry changes.

Who this role suits

• You have a strong work ethic and are self-motivated, consistently striving to meet or exceed targets.
• You are bilingual in English and Spanish, with excellent verbal and written communication skills.
• You have at least two years of call center sales experience, with a proven track record of success.
• You are comfortable working in a high-volume, fast-paced environment and can manage multiple inquiries simultaneously.

From the employer

• Consult with clients to assess their finances and determine if debt settlement is a viable option.
• Handle inbound calls while also proactively reaching out to leads provided by the company.
• Educate clients on the debt settlement process, including how it works, potential risks, and benefits.
• Outline debt settlement terms & conditions, including monthly payments and the timeline for resolution.
• Maintain accurate and detailed records of client interactions and agreements within the company's CRM system to ensure accountability and follow-through.
• Meet or exceed monthly sales targets and performance metrics set by the company.
• Ensure adherence to all state and federal laws, as well as company policies related to debt settlement.
• Keep up-to-date with changes in the debt settlement industry, including legal updates and market conditions, to provide informed advice to clients.

• Bilingual proficiency in English and Spanish.
• 2+ years of sales experience in a call center with a proven track record of success.
• Minimum of 1 year of experience in Debt Settlement, or a related field.
• Strong work ethic, self-motivation, and a results-driven attitude.
• Proficiency in using CRM systems and call center technology.
• Proficient in Google Workspace, email communication, managing customer inquiries, multitasking, and internet navigation.
• Exceptional verbal and written communication skills, with the ability to convey complex financial concepts clearly and effectively.
• Skilled in managing customer inquiries via phone, email, and chat, with a demonstrated ability to multitask and prioritize in a dynamic environment.
• Demonstrated ability to build rapport with clients, handle objections confidently, and guide them toward informed financial decisions.
• Must be available to work evenings and/or weekends as required.
• Ability to work in a high-volume, fast-paced environment.

• UNCAPPED Commissions – Top performers consistently earn $20K – $40K+ per month.
• Daily Pay Option – Get paid faster with flexible daily payout access.
• Paid Training – We invest in your success from Day 1.
• Monthly Bonuses, SPIFFs & Incentives – Win prizes, get rewarded, and stay motivated.
• Company Events & Perks – Enjoy paid team lunches, exclusive top earner awards dinners, and more.
• Career Growth & Leadership Opportunities – We promote from within.
• Medical, Dental & Vision Insurance – Comprehensive benefits to support your well-being.
• Paid Holidays – Enjoy time off with paid company holidays.
• 401(k) Retirement Plan – Plan for your future with employer-supported retirement savings.
• Trusted Company – A+ BBB rating, 4.9 stars on Trustpilot, and a strong reputation in the industry.