Role in brief
Binance seeks an Operations Associate to manage the operational processes for its Pay & Card products. This role involves monitoring key metrics, supporting growth initiatives, and handling chargeback lifecycles. Candidates with at least three years of experience in payments, fintech, or banking operations, especially with card products and strong analytical skills, should consider applying.
About the role
This role focuses on the operational aspects of Binance's Pay and Card products. The successful candidate will be responsible for overseeing the entire operational workflow, from monitoring key performance indicators to supporting growth-related marketing efforts. A core part of the work involves managing the chargeback process from start to finish, ensuring efficient resolution and reconciliation of discrepancies.
The Operations Associate will also play a role in expanding the Binance ecosystem by managing the onboarding of new merchants. This involves ensuring a smooth integration process for partners joining the platform. The position requires a strong analytical approach to support product growth, using data to inform decisions and identify areas for improvement within the operational framework.
Success in this position means maintaining high operational efficiency for Binance's payment and card services. This includes consistently improving key metric rates, effectively handling disputes, and contributing to the expansion of the merchant network. The role is integral to supporting Binance's mission of building an inclusive financial ecosystem through reliable and scalable payment solutions.
The compensation for this role is listed between $101,000 and $204,500 USD.
Skills that matter here
- Excel: This role requires proficiency in Excel for strong analytical tasks and data manipulation.
- Google Sheets: Familiarity with Google Sheets is necessary for analytical work, similar to Excel.
- SQL: SQL is used for data analysis to support growth initiatives and operational insights.
- Tableau: Tableau is utilized for data visualization and reporting on operational metrics.
- Looker: Looker is part of the analytics toolkit for conducting data analysis to support growth.
- Metabase: Metabase is used for data analysis to inform operational decisions and growth strategies.
Who this role suits
- A person with a background in payment, fintech, or banking operations, specifically with card products.
- Someone who is analytical and detail-oriented, capable of managing reconciliation and resolving discrepancies.
- An individual who can communicate effectively in English, both written and verbally, for global collaboration.
- A candidate who thrives in a work-from-home environment and is proactive in managing end-to-end processes.
From the employer
- Monitor and improve card program key metric rates
- Support card growth initiatives and marketing
- Manage end-to-end card chargeback lifecycle
- Perform reconciliation and resolve discrepancies
- Manage onboarding workflows for new merchants
- Conduct data analysis to support growth
- Minimum 3 years of experience in payments, fintech, or banking operations
- Hands-on experience with card products preferred
- Familiarity with chargeback/dispute resolution processes
- Strong analytical skills with proficiency in Excel/Google Sheets
- Excellent written and verbal communication skills in English
- Shape the future with the world's leading blockchain ecosystem
- Collaborate with world-class talent
- Competitive salary and company benefits
- Work-from-home arrangement
- Opportunities for career growth and continuous learning
Questions about this role
What is the remote work policy for this role?
This position is a work-from-home arrangement.
What level of experience is required?
Candidates need a minimum of three years of experience in payments, fintech, or banking operations, with a preference for hands-on experience with card products.
What is the salary range for this position?
The salary for this role ranges from $101,000 to $204,500 USD.