Role in brief
Binance is looking for a Senior Operations Analyst to enhance payment operations remotely. Ideal candidates have fintech experience and strong analytical skills. This role supports incident management and operational monitoring.
About the role
As an Operations Senior Analyst at Binance, you will play a crucial role in monitoring and supporting payment operations within a fast-paced fintech environment. Your responsibilities will include overseeing transaction processes and responding to operational disruptions, ensuring smooth operations for a leading blockchain ecosystem.
You will collaborate with diverse teams across the organization, acting as a bridge between Customer Support and Technology. Success in this role means effectively managing incidents and improving operational processes, all while contributing to Binance's mission of enhancing financial access globally.
The salary range for this position is between $76,500 and $137,500, reflecting the seniority and expertise required.
Who this role suits
- Candidates should have a strong background in fintech or payment operations.
- You thrive in high-pressure environments and possess excellent problem-solving abilities.
- Strong communication skills and stakeholder management experience are essential.
- An analytical mindset and attention to detail will help you succeed in this role.
From the employer
- Monitor Pix transactions, availability, failures, rejections, refunds and operational disruptions on a daily basis.
- Track operational and performance indicators such as transaction success rates, processing times, transaction volumes, complaints, refunds and fraud-related events.
- Monitor system health, operational alerts, and payment processing anomalies.
- Support operational incident management and escalation processes during critical events.
- Act as Level 2 support for critical payment and operational cases escalated by Customer Support teams.
- Investigate complex customer issues involving transactions, payment failures, refunds, reconciliation, and account-related incidents.
- Serve as the operational intermediary between Customer Support and Technology teams.
- Coordinate incident escalations and support crisis management during operational disruptions.
- Work closely with Engineering teams to prioritize fixes, operational improvements and automation initiatives.
- Support reconciliation and operational validation activities when required.
- Experience in fintech, payment operations, customer operations, NOC, or digital banking environments.
- Knowledge of Pix, payment flows, digital accounts, and financial operations.
- Experience supporting operational incidents and customer escalations.
- Strong analytical mindset and attention to detail.
- Ability to work in fast-paced and high-pressure environments.
- Familiarity with operational monitoring tools, ticketing systems, and incident management processes.
- Strong communication and stakeholder management skills.
- Hands-on and problem-solving oriented profile.
- Shape the future with the world s leading blockchain ecosystem.
- Collaborate with world-class talent in a user-centric global organization with a flat structure.
- Tackle unique, fast-paced projects with autonomy in an innovative environment.
- Thrive in a results-driven workplace with opportunities for career growth and continuous learning.
- Competitive salary and company benefits.
- Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team).
Questions about this role
What is the remote policy?
This role is remote, but work-from-home arrangements may vary depending on the team's needs.
What level of experience is required?
The position is for senior-level candidates with relevant experience.
How do I apply?
Candidates can apply through the Binance website.