Senior Account Manager (Fintech/Web3) - Renewals Expansions
Role in brief
Range is seeking a Senior Account Manager to cultivate relationships with institutional clients in crypto, fintech, and payments. This role focuses on driving product adoption, identifying expansion opportunities, and serving as a liaison between clients and internal teams. It suits an experienced professional with a background in account management within the fintech or web3 space who can translate technical concepts for clients.
About the role
This Senior Account Manager role involves managing and expanding relationships with Range's institutional clients across the crypto, fintech, and payments sectors. The core responsibility is to ensure clients effectively adopt and utilize Range's on-chain intelligence and compliance suite. This includes supporting onboarding, troubleshooting issues, and helping clients integrate and operate the tools to maximize their value.
A key aspect of the position is identifying and pursuing opportunities for account expansion, such as upsells and cross-product adoption. The Account Manager acts as the primary contact for client inquiries, coordinating with product and engineering teams to resolve technical issues and interpret data outputs. Success in this role means fostering strong client relationships and driving increased product usage.
Beyond client-facing duties, this role serves as a crucial link between external customers and internal teams. The Senior Account Manager is expected to gather structured client feedback and relay these insights to product and leadership teams, directly influencing Range's product development and go-to-market strategy. This ensures that client needs are met and that the product evolves based on real-world usage.
The salary for this position ranges from $80,000 to $180,000 annually, complemented by performance incentives and equity.
Skills that matter here
- stablecoins: Familiarity with stablecoins is needed to understand the financial infrastructure clients operate within.
- crypto-native financial infrastructure: Understanding crypto-native financial infrastructure is essential for engaging with institutional clients in this domain.
- APIs: Comfort working with APIs is required to help clients troubleshoot product usage and integration issues.
- data outputs: The role involves helping clients interpret data outputs from Range's tools to ensure successful operation.
Who this role suits
- You have at least four years of experience in client-facing roles within fintech or web3.
- You are adept at building relationships and identifying opportunities for account growth.
- You can clearly communicate technical product information to non-technical clients.
- You thrive in a fast-paced startup environment and are highly organized.
From the employer
Key Responsibilities
- Manage and grow relationships with Range's institutional clients across crypto, fintech, and payments.
- Support onboarding and ongoing engagement to ensure strong product adoption and customer success.
- Identify opportunities for account expansion, including upsells and cross-product adoption.
- Act as the first point of contact for client questions, helping troubleshoot issues and coordinate with product or engineering teams to resolve them quickly.
- Help clients debug product usage, interpret data outputs, and ensure they can successfully integrate and operate Range's tools.
- Gather structured client feedback and relay insights to product and leadership teams.
- Monitor account health and proactively engage clients to maintain strong relationships.
- Coordinate with product, engineering, and sales teams to address client needs and deliver solutions.
- Represent Range professionally in client conversations and industry settings.
What You Bring
- 4+ years of experience in account management, partnerships, customer success, or client-facing roles in fintech or web3.
- Familiarity with stablecoins or crypto-native financial infrastructure.
- Ability to build relationships and upsell.
- Comfort working with APIs, data outputs, or technical teams to troubleshoot client issues.
- Strong communication and relationship-building skills.
- Ability to translate technical products into clear conversations with clients.
- Highly organized and comfortable working in a fast-paced startup environment.
Bonus
- Experience working with compliance, risk, or blockchain analytics products.
- Experience in banking, fintech, or leading web3 data and infrastructure companies.
What We Offer
- Competitive salary + performance incentives
- Equity aligned with long-term growth
- High ownership and direct exposure to leadership
- Remote-first with global team
- Health and sports benefits
- Yearly international team off-sites
Questions about this role
What is the remote work policy for this position?
This is a remote-first position, and Range operates with a global team.
What level of seniority is expected for this role?
This is a senior-level position, requiring significant experience in account management or similar client-facing roles.
What are the key technical skills required for this role?
Candidates should be familiar with stablecoins, crypto-native financial infrastructure, and comfortable working with APIs and data outputs.