VIP Relationship Manager

About the role

This role focuses on managing and growing relationships with high-net-worth clients, serving as their main point of contact. The work involves guiding clients through onboarding, providing account support, and encouraging the adoption of various products. A key aspect is delivering a personalized, high-touch experience through direct and real-time communication.

Success in this position means actively driving upsell and cross-sell opportunities within the VIP product suite. The manager will conduct detailed conversations to understand client objectives and collaborate with sales, product, and operations teams to ensure smooth client interactions and service delivery. This ensures clients receive comprehensive support and their portfolios continue to grow.

The company, Blockchain.com, connects people to the future of finance and has a large global user base. This role is crucial for maintaining and expanding relationships with its most valuable clients, contributing to the company's growth by maximizing client engagement and portfolio value through strategic account management.

The listed salary range for this senior remote position is between $44,000 and $50,000 USD, complemented by an institutional incentive plan and performance-based bonuses.

Skills that matter here

• relationship management: This role requires proven experience in building and maintaining strong connections with high-net-worth clients.
• sales: The position involves actively identifying and pursuing opportunities to upsell and cross-sell complex financial products to clients.
• financial services: A background in this industry is necessary to understand client needs and product complexities within the crypto space.
• CRM platforms: Experience with these tools is essential for managing client pipelines and tracking engagement efficiently.
• Telegram: Familiarity with real-time communication tools like Telegram is required for direct client interaction.

Who this role suits

• Someone with a strong commercial mindset who can influence client behavior and drive business growth.
• A person with high emotional intelligence and excellent communication skills, capable of delivering a concierge-style service.
• An individual who thrives in a fast-paced environment and can collaborate effectively with multiple internal teams.
• A professional with a track record of success in account management or client advisory roles within finance or fintech.

From the employer

• Own and manage a portfolio of high-net-worth and top-revenue VIP clients.
• Serve as the primary point of contact for clients across onboarding, account support, product adoption, and portfolio growth.
• Deliver a high-touch, concierge-style experience through direct messaging and real-time communication channels.
• Actively drive upsell and cross-sell across the VIP product suite.
• Conduct structured discovery conversations to understand client goals.
• Work closely with sales, product, and operations teams to deliver seamless client experiences.

• Proven experience in relationship management, account management, sales, or client advisory roles within financial services, fintech, trading, brokerage, or crypto.
• Demonstrated success in upselling and cross-selling complex financial or technology products.
• Strong commercial mindset with the ability to influence client behavior.
• High emotional intelligence and outstanding communication skills.
• Experience using CRM platforms to manage pipelines and client engagement.
• Familiarity with real-time client communication tools such as Telegram.

• Competitive salary and meaningful equity in an industry-leading company.
• Institutional Incentive Plan based on performance and PnL.
• Comprehensive health, dental, and vision benefits.
• Unlimited vacation policy.
• The latest Apple equipment for optimal productivity.
• Performance-based bonuses.
• Work from Anywhere Policy: You can work remotely from anywhere in the world for up to 20 days per year.